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Customer training courses and schools
Customer Service and Care

School: Reed Learning
[All Courses]

Managing in a Call Centre
Course Format: Classroom
This course provides a grounding in the techniques required to motivate staff to deliver a high quality response in a call centre environment. It equips you with an understanding of systems to measure and address service performance and shows you how to set benchmark standards of excellence for them to aspire to. Course Overview �People Differing personalities �understanding how they c...
 

Customer Service for Credit Control
Course Format: Classroom
Positive and assertive interaction with customers by credit control is essential to making sure you get paid whilst still maintaining good relations and customer loyalty. The course will assess how assertive delegates are, demonstrate how to react to aggressive behaviour and teach skills to help you take control and ensure positive outcomes every time. Course Overview �The six essential ...
 

Conflict Resolution
Course Format: Classroom
Conflict is not a bad thing. However, the way that individuals and organisations deal with it (or fail to deal with it) often is. This course is designed to give you a positive approach to managing, resolving and, where appropriate, preventing conflict. You will acquire and practise established techniques for managing and resolving conflict in a variety of situations Course Overview �R...
 

Customer Relationship Management
Course Format: Classroom
Customer Relationship Management (CRM) is a business philosophy, not just a technology. Practising CRM helps you stay close to existing customers and win new ones. This course provides an overview of this philosophy and the techniques and systems required to put it into practice. Course Overview �Define customer relationship management to understand what it involves �Improve the way y...
 

Handling Customers
Course Format: Classroom
A customer service masterclass that provides you with an overview of the tips and skills required to deliver high quality service and grow existing relationships. Course Overview The importance of customer care â€?Meet and exceed customers’ service expectations â€?The service complement: competence and care â€?Build and maintain loyalty and goodwill The key impression points â€...
 

School: 7city Learning
[All Courses]

Excellent Client Service
Course Format: Classroom
Defining Your Service Identify characteristics of excellent service Discover how your Company can become a "service organisation" Identify your key clients and their requirements Follow a framework for agreeing your customers’ true requirements Determine your customer proposition The Service Lifecycle Use a process to design your perfect service Be realistic abou...
 

School: Open University Business School
[All Courses]

Managing customers and quality
Course Format: Online
This course will help you to perform more effectively as a manager, both as an individual and as a team member, by: recognising the difference that managers can make �the value they can add to what their organisations deliver to their customers; by considering customers: who they are (internal and/or external, which stakeholders can be called customers), how they behave, the importance ...
 

School: London Business School
[All Courses]

Building the Customer-Focused Organisation
Course Format: Classroom
Building the Customer-Focused Organisation will provide you with a comprehensive grounding in the key marketing tools and knowledge, enabling you to contribute more effectively across the business. The programme focuses on: Building the customer-focused organisation How to get closer to customers; from selling products to providing solutions; and managing customer satisfaction initiatives....
 

School: Judge Business School, University of Cambridge
[All Courses]

Customer Loyalty
Course Format: Classroom
The profitability of a firm increasingly depends on its ability to identify, grow, and retain customers. This programme helps marketing, technology, and operations managers to manage their customers more effectively through the development and implementation of successful customer relationship management strategies for their organisations. The programme offers important insights on managing cus...
 

School: School of Business and Economics, University of Exeter
[All Courses]

Customer-Focused Organization
Course Format: Classroom
This module explores the concept of customer focus from interdisciplinary perspectives. Building upon the marketing concept, students will be exposed to models, concepts and examples of customer focus in several management functions, including operations, service marketing, consumer research, and leadership; and across several industries, including manufacturing, services, and tourism. Sylla...
 

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