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Customer training courses and schools
Customer Service and Care

School: Stehle Associates
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Customer Focused Telephone Skills
Course Format: On-site
Business thrives when the culture is customer oriented. When this culture and the right skills are focused specifically for use on the telephone the results are often amazing. This course examines the role of customer focus and helps people and organisations to develop in two distinct ways. Firstly by enhancing the skills of the individual and secondly by promoting and encouraging a more pro...
 

School: Silicon Beach Training Ltd.
[All Courses]

Customer Relationship Management
Course Format: Classroom
In fiercely competitive markets where products and services are similar, putting the customer first is a sensible strategy for building the business. Satisfied customers return and tell others. Most businesses intend to provide good service but this is not easy to achieve in practice. Customer Relationship Management Training Course Objectives: This Customer Relationship Management training...
 

Customer Experience for Managers
Course Format: Classroom
Businesses are increasingly recognising the complete experience enjoyed or endured by their customers is critical to customer retention, profitability and growth. This two day Customer Experience for Managers training course addresses why the customer experience is crucial and assists delegates wishing to build the business case, and develop and execute a customer experience strategy. The co...
 

Customer Service Excellence
Course Format: Classroom
This Customer Service training course uncovers the secrets and strategies of building a business based on improving and gaining outstanding levels of customer service and satisfaction. Customer Service Training Course Objectives The ultimate goal of this Customer Service Excellence training course is of course increased customer loyalty and retention. This requires the integration of many ...
 

School: Practical Training for Professionals
[All Courses]

Customer Satisfaction as a Selling Tool
Course Format: On-site
This customer satisfaction as a selling tool course is for those who wish to manage high levels of customer care through their teams. Delegates will learn how to be pro-active with customer care and directly contact clients to ensure they are experiencing high levels of customer care. This will help identify satisfied and, more importantly, dissatisfied clients. The Course Suits Anybody ...
 

Outstanding Customer Service Skills
Course Format: Classroom
An intensive, practical and activity based programme building delegates’ knowledge skills, and the will to support customers, ultimately to deliver outstanding customer service. The Course Suits Front line staff that wish to give their customers an outstanding experience and customer-facing staff, supervisors and managers of organisations seeking to improve or enhance their customer...
 

Account Management
Course Format: On-site
Introduction to Account Management is a customer relationship management course. Customer care is vital to any successful organisation, this course looks at current practice and explains how to set standards and develop best practice. The Course Suits This course is for those who wish to manage high levels of customer care through their teams. It will concentrate on the benefits of treat...
 

How to say No and retain Customer Satisfaction
Course Format: On-site
Saying ’No’ is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of action. This course helps delegates manage customer’s expectations and how objections can be handled in a positive way. The Course Suits Any front-line staff who wish to improve their customer handling skills Training Benefits How to ha...
 

Excellent Customer Care - Incoming Calls Workshop
Course Format: Classroom
This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through interactive workshops and role-playing delegates will improve their customer-care skills when answering the telephone. ...
 

Enhancing the Visitors Experience
Course Format: On-site
Designed specifically for front line staff in businesses, places of interest and tourist attractions, this course provides an overview of essential customer care skills and how the visitor can have an outstanding customer experience. The Course Suits Anyone working in a customer-facing role that wishes to improve their performance when dealing with visitors. Training Benefits A gr...
 

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