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Customer training courses and schools
Customer Service and Care

School: Practical Training for Professionals
[All Courses]

Dealing with Incoming Calls Positively
Course Format: On-site
The main focus of this course is to improve and refresh the skills of those that receive incoming calls from customers and suppliers. This course also advises on how to deal with upset/angry callers. It is very practical and when based on-site, includes the delegates receiving live calls and getting instant feedback from the trainer. The Course Suits Anyone receiving challenging telephon...
 

Dealing with Difficult People
Course Format: On-site
This dealing with difficult people course helps identify difficult personality types and how to deal with them effectively and provides the skills necessary for dealing with hard-to-handle people. The Course Suits Front line staff who wish to improve their skills at handling difficult people in challenging situations. Training Benefits Recognise classic profiles of difficult peopl...
 

Customer Excellence for Finance Staff
Course Format: Classroom
This course will enable participants to understand who their customers are and what they require us to do in order to improve and deliver customer excellence. The Course Suits Anyone working in a customer service role within a finance or collections environment. Training Benefits A greater understanding of the customers needs and how they rate customer excellence Understand why custom...
 

Customer Care
Course Format: Classroom
This practical and interactive customer care course provides an overview of the personal and professional skills for staff that are often the first point of contact for customers. Throughout the course delegates will have the opportunity to discuss customer handling skills, enabling a confident return to the workplace. The Course Suits This practical and interactive customer care course ...
 

Call Centre
Course Format: On-site
This course has been designed and adapted for a number of PTP’s clients that run call-centres to handle incoming calls to the company. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly encouraged to look through the eyes of the customer and, by means of a series of role-plays are able to...
 

Body Language Workshop
Course Format: Classroom
Why is it that some people seem able to consistently communicate better than others? Research has shown that it is because excellent communicators know how to use and interpret their own and other people’s non-verbal cues - i.e. body language, gestures, facial expression and tones of voice. Every time we talk, the body supplements our words with dozens of non-verbal elements. Most peop...
 

Assertiveness & Building Personal Confidence
Course Format: Classroom
This assertiveness and building personal confidence programme helps delegates understand why it is sometimes hard to refuse demands and aims to build the skills necessary for behaving assertively in a practical manner. The Course Suits Anyone wishing to improve their assertiveness skills in the workplace. Training Benefits Develop confidence in the use of assertiveness skills Und...
 

School: Doncaster College
[All Courses]

Customer Service (Certificate)
Course Format: Classroom
NVQs have flexible structures, which allow candidates to gain recognition for the skills required in their job role. Where training needs are identified these can be addressed at work through college/training centre arrangements. Credit can be gained for past achievements where they can be related to the NVQ. NVQs assess knowledge and understanding but also measure a candidate’s p...
 

Business, Retail and Administration with Customer Service (Certificate)
Course Format: Classroom
This one year full-time course is held at the Hub and has been designed to develop the personal skills and qualities which are needed for work. This course will give an insight into the vocational areas of business, administration and retail and enable appropriate vocational skills to be developed. COURSE STRUCTURE The course includes the following subjects: NOCN Level 1 Progression A...
 

Retail with Customer Service (Certificate)
Course Format: Classroom
This programme is intended for students seeking to develop a career in retail and distributive trades and/or progress their studies from the BTEC First Award. The BTEC National Award is made up of six units; three core units and three additional units which explore particular topics in more depth. You will study 3 Core units: Developments in the Retail Sector Business Principles in Retai...
 

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