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Customer training courses and schools
Customer Service and Care

School: Doncaster College
[All Courses]

Retail with NVQ level 2 in Customer Service (Certificate)
Course Format: Classroom
This is a one year course which will provide you with skills, qualifications and experience and personal qualities that will prepare you for successful performance in working life and will appeal to employers within the retail sector. This course is more practical than GCSE and will suit you if you enjoy coursework and are interested in the field of retail. You may even already have a part-ti...
 

School: Phoenix Training and Development
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CUSTOMER CARE
Course Format: On-site
everyone within an organisation has the ability to make a positive impact on customer relations. This course sets out to provide the delegates with the skills necessary to maintain a courteous, calm and confident manner in dealing with personal and telephone situations of every kind, from general enquiries to specific customer complaints. Practical exercises and role-plays (including Phone Coac...
 

School: Parity Training Ltd.
[All Courses]

Customer Service Workshop
Course Format: Classroom
Improving levels of service so that each customer feels they are treated as an individual with unique needs rather than just being processed through a system is a challenge! This course looks at how this can be achieved. Course Objectives By the end of the workshop to enable delegates to: Understand the impression that they create with their customers; Identify different ways of creating rapp...
 

Customer Service Skills for the Help Desk Workshop
Course Format: Classroom
Working on a Help Desk can be quite busy and stressful with lots of different queries and questions being asked by callers. How can you keep your own energy, attention and commitment to these callers during busy times? Course Objectives By the end of the workshop to enable all delegates to: Understand how impact is generated and to evaluate their own personal impact over the telephone; Unders...
 

Customer Retention
Course Format: Classroom
Dealing with complaints, queries or concerns can provide you with opportunities for further business - sound strange? This programme will show you how to deal effectively with all complaints together with how to truly engage with a customer and create further opportunities. We will cover both written and telephone complaints. This highly interactive programme will provide delegates with a blend...
 

Customer Care Workshop
Course Format: Classroom
Creating the Right Focus The importance of excellent customer service can not be undervalued. This course is specifically designed to provide ’Your Company Ambassador’, front line staff, with expertise required to convey and maintain a customer sensitive culture. The skills learnt during this very intensive workshop will enable them to value their input and provide an understanding o...
 

School: Oak Tree Management & Training Ltd.
[All Courses]

Managing the Demanding Customer
Course Format: Classroom
Providing Customer Service is not always easy, Customers often have expectations, which are sometimes unreasonable or unrealistic. This course is designed to enable staff to deal with demanding situations in a more confident manner. This course can be tailored and delivered in company. Course Objectives By the end of the course, delegates will have:- Identified areas which cause cust...
 

Customer Care Excellence
Course Format: Classroom
Pleasing customers is crucial to the success of any business. Research shows that today, customers have higher expectations of how they wish to be treated. It is also proven that customers place high priority on the way they are made to feel. The most successful organisations manage the service that their staff give to their customers This course can be tailored and delivered in company. ...
 

Customer Care in Credit Management
Course Format: Classroom
This practical interactive course is designed to help delegates develop positive communication and customer handling skills and to focus on their role in relationship management and managing customer expectations. It will also offer the opportunity to practice managing difficult situations with greater confidence. Course Contents Understanding your role in relationship management and m...
 

School: Northamptonshire Chamber of Commerce
[All Courses]

Dealing with Difficult Customers
Course Format: Classroom
Bad handling of a minor complaint can turn it into a major complaint-possibly with legal implications. Training helps to defuse a difficult situation, obtain the correct information and thus identify the real problem and the action that is required. Being prepared for typical complaints means a quick response, a quick resolution, and a customer who will remember how we helped them. Benefits...
 

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