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Customer training courses and schools
Customer Service and Care

School: Northamptonshire Chamber of Commerce
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Essential Customer Service
Course Format: Classroom
In every purchase transaction there can be this "Moment of Truth" when a customer needs some reassurance, or needs a problem to be resolved quickly. Can we recognise this "Moment" before it is too late and we lose that customer for good? Can we do something to resolve the situation and retain a happy customer? The answers are "Yes"; this training is essential to en...
 

Winning and Keeping Profitable Customers
Course Format: Classroom
Successful selling is a very difficult skill to master. Differentiating from the competition is vital to business success. The course covers the fundementals of the processes that a sales person requires in today’s business. Attitudinal approaches are the key to achieving the most for the learner Why attend? This course is designed to the very latest approaches to winning and keepi...
 

School: Mondale IT Solutions Ltd.
[All Courses]

Achieving Customer Care Excellence
Course Format: Classroom
Understanding the customers real needs by listening Generating creative and imaginative service ideas Managing complaints and recover incidents of service failure Managing unrealistic expectations The importance of the first impression Identify the personal and organisational blocks to customer service Introduce the service standards at every point of customer contact Monitor and ...
 

The Manager’s Role in Customer Service
Course Format: Classroom
By the end of the course you will be able to: identify your internal and external customers explain your role in the provision of customer service clarify customer requirements and expectations identify the resources required to ensure staff can fulfil their responsibilities support your teams so they provide consistent excellent service set personal and corporate customer service go...
 

Maximising Customer Satisfaction in a Technical Environment
Course Format: Classroom
By the end of the course you will be able to: identify good and bad customer service behaviour identify the five stages needed to build rapport obtain from customers a clear understanding of their expectations recognise and use techniques such as matching, pacing and signalling to control the call use effective questioning techniques to clarify customer requirements and expectations ...
 

Dealing with Challenging Customers
Course Format: Classroom
By the end of the course you will be able to: identify your preferred behaviours when communicating and its impact on others recognise the use of effective questioning and of active listening techniques consider the impact of non-verbal communication and have identified the five stages of rapport deal with conflict constructively recognise and use transactional analysis deal more effec...
 

Customer Care via Email
Course Format: Classroom
By the end of the course you will be able to: agree what a professional response to an email should look like and contain identify your barriers and strengths when communicating via email state the importance of using plain English and the Plain English Campaign demonstrate a systematic approach to written communication ï¿?using the four block structure discuss and review the use of app...
 

Customer Care Over the Telephone
Course Format: Classroom
By the end of the course you will be able to: portray to your customer a positive image of your company demonstrate the importance of taking responsibility to achieve customer satisfaction obtain from customers a clear understanding of their expectations handle challenging callers calmly and confidently demonstrate how you will reassure customers that their needs will be satisfied.
 

School: Learning Tree International Ltd.
[All Courses]

Achieving Excellence in Customer Service
Course Format: Classroom
You Will Learn How To Provide exceptional customer service that achieves results and gets noticed Adopt the skills and techniques that routinely deliver positive customer experiences Maximise the value of your customer interactions Deal effectively with difficult customers and turn complaints into opportunities Contribute to a customer-centric culture and achieve greater personal gro...
 

School: SalesSense
[All Courses]

Customer Led Selling
Course Format: Classroom
Most people prefer to buy. In the right circumstances, buying is a pleasant experience that is generally more rewarding than being sold. Instead of selling, help the customer make better decisions and better choices. On this course discover how to have your customer do the selling. Use a process that always gets better results. Help customers sell themselves on the value of a solution an...
 

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