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Customer training courses and schools
Customer Service and Care

School: SalesSense
[All Courses]

Sell more to Sold Customers
Course Format: Classroom
This course offers new ways to renew sales momentum and business success. Everyone knows that it is easier to sell to existing customers than new ones. Are you making the most of your customer relationship opportunities? Selling more to Sold Customers provides you with a tool for quantifying your status and recognising intangible customer value. Participants on this course learn how to positi...
 

School: Global Knowledge UK
[All Courses]

Cisco Unified Customer Voice Portal
Course Format: Classroom
This course defines the tasks necessary for the Operation, Administration, Management and Provisioning of Cisco Unified Customer Voice Portal as it is installed in a comprehensive Cisco Unified Intelligent Contact Management Enterprise environment. Pre-Requisites Delegates should meet the following prerequisites;. CCNA CVOICE CIPT1 ICMPT1 ICMPT2 IPCC Enterprise
 

School: QA Ltd.
[All Courses]

Installation and Deployment in Microsoft Dynamics CRM
Course Format: On-site
This product teaches students how to install and deploy Microsoft Dynamics â„?CRM 4.0. The course explores the components used within a Microsoft Dynamics CRM deployment, the hardware and software requirements needed to successfully deploy Microsoft Dynamics CRM, and the installation instructions for the three primary Microsoft Dynamics CRM components: the Microsoft Dynamics CRM Server, the E-Ma...
 

Internal Customer Service Excellence
Course Format: On-site
Do you mainly work with colleagues within your organisation rather than external contacts? Do you want to be able to provide the kind of excellent services that enables others to work effectively and efficiently? A lot of emphasis is often given to providing excellent customer care �but how does this affect you if your job role means you only deal with colleagues within your organisation? ...
 

The Power of Customer Servic
Course Format: On-site
The ability to deliver a service that will ‘delight your customers every time�will help to give your company a vital competitive edge. However, if the image of the organisation is to be enhanced, then individuals will have to meet the challenge of providing the best customer service available; and that usually requires improvements to the service customers presently receive. Module 1 is design...
 

The Manager’s Role in Customer Service Excellence
Course Format: On-site
Do you want to make sure your company continues to grow by attracting new customers and keeping your existing ones? Do you want to feel secure in the knowledge that your customers are receiving good service? Do you want to make sure your staff know their responsibility to deliver the best service available? The manager’s role in business is to ensure that their company continues to grow, ...
 

Maximising Customer Satisfaction in a Technical Environment Workshop
Course Format: On-site
Do you want to understand how your IT role fits in to your organisation? Do you want to improve the experience that customers have with your team? People who work within IT environments are usually recruited for their technical expertise. However, increasingly these departments are becoming more and more customer focused �both customers internal to the organisation or external clients. ...
 

The Art of Amazing Service
Course Format: On-site
Do you want to be able to delight your customers every time they deal with your organisation? Do you want to develop strategies that will help you to consistently provide the best possible service? The ability to deliver a service that will ‘delight your customers every time�will help to give your company a vital competitive edge. However, if the image of the organisation is to be enhanced...
 

Service Desk Professional
Course Format: On-site
Do you want to be able to improve quality and productivity? Do you want help to cope with the demands of workign in a high pressure, front-end business environment? Effective customer service skills are becoming increasingly important in a Service Desk environment. This course provides an introduction to the concepts and practices required to build robust teams with a passion for excellent ...
 

Dealing with Challenging Customers
Course Format: On-site
Do you want to be confident that you can control challenging situations with your customers? Do you want to be able to build stronger relationships by identifying with others? To be successful within business we need to be able to communicate effectively and understand our relationships with our customers and theirs with us. This course examines how we relate to others and identifies ways t...
 

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