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Customer training courses and schools
Customer Service and Care

School: QA Ltd.
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Customer Care via E-mail
Course Format: On-site
Do you want to make sure you’re presenting a professional image of your organisation? Do you want to make sure that your emails aren’t misunderstood? Do you need to build a relationship with your customers over email? The challenge of meeting internal and external customers�expectations requires the ability to perceive customer requirements and respond appropriately. When much of the wo...
 

Customer Care over the Telephone
Course Format: On-site
Do you need to be able to build and maintain a rapport with your customers over the telephone? Do you want to be confident that you’re understanding their requirements and responding appropriately? This course is designed to help you build and maintain rapport with customers through developing business and effective communication skills. This will help your organisation make a great first i...
 

Client Focussed Reception
Course Format: On-site
Do you want to be able to manage your tasks proactively and flexibly? Do you need to make sure you’re acting with a high degree of efficiency, tact and diplomacy? Do you want to be confident that you can manage all the different situations that you encounter? The receptionist’s role encompasses a range of duties and requires skills of organisation, assertiveness and interpersonal communic...
 

School: Fast Lane Consulting and Education Services Limited
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Cisco Unified Customer Voice Portal Implementation
Course Format: Classroom
Upon completing this course, the learner will be able to meet these overall objectives: Explain the components, function, and call flow of a Cisco Unified CVP solution when deployed in either a standalone or comprehensive model. Group, summarize, and complete the steps necessary to configure a functional Cisco Unified CVP comprehensive deployment model with Cisco Unified ICM Enterprise. ...
 

School: Impact Factory
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Customer Service Workshop
Course Format: On-site
This one day Public Customer Service Training Course is for people on the front line of customer service, whether face to face or over the phone. The training is designed to help you handle difficult customers and situations and to make the most of every customer contact. The course will give you the skills to develop customer loyalty and will teach you how to take care of yourself and ...
 

School: Business Transformation
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Customer Experience
Course Format: On-site
Businesses are increasingly recognising the complete experience enjoyed or endured by their customers is critical to customer retention and growth. This two day course addresses why the customer experience is crucial and assists delegates wishing to build the business case, and develop and execute a customer experience strategy. The course also provides an outline of simple. Objectives ...
 

School: Adaptis Limited
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Telephone Skills - Handling Difficult Customer Calls
Course Format: On-site
In today’s business environment, especially for those staff in the front line, we need to be ever more customer focused. The telephone skills - handling difficult customer calls course focuses on communicating confidently to create the right atmosphere and developing the skills required for handling difficult customers.
 

Customer Service
Course Format: On-site
From the perspective of the customer �the person they are dealing with IS the company, so the quality of each interaction is of vital importance. Understanding this and other facts relating to the impact of an individual transaction in corporate success form the basis of this course. Participants will explore the mindset and practice the fundamental skills required in order to provide a qu...
 

School: Activia
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Building a Customer Mentality
Course Format: Classroom
Recognise what drives a customer to buy Understanding the drivers of on-going customer loyalty What is a customer relationship? Developing customer focused behaviours Talking the customer’s language Building trust and rapport Taking responsibility for creating a positive customer experience Getting over the confidence threshold Embedding the mentality
 

Customer Service
Course Format: Classroom
This one-day training course enables delegates to understand the vital importance of customer service to any organisation and assists them to provide exceptional customer service, either themselves or through the actions of their staff. Who Should Attend? Anyone who either directly comes into contact with customers, both face-to-face and on the phone, or who manages people who do. Course...
 

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