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Customer training courses and schools
Customer Service and Care

School: AchieveGlobal UK
[All Courses]

Selling Through Stellar Service Workshop
Course Format: On-site
This workshop provides your employees with a proven needs satisfaction selling process. The training uses language and context appropriate for those who often feel that they’re not really salespeople. The skills help organizations to both save money by solving problems better and faster, and to make money through cross-selling and up-selling. Incremental—skills, knowledge and attitudes tha...
 

Creating Stellar Customer Relations Workshop
Course Format: On-site
This workshop provides skills for developing the service mindset and behaviors that create customer loyalty, even after service failures. Foundational �core skills, knowledge and attitudes every individual should have. Audience: All employees Length: 2-day workshop or available as individual modules
 

Coaching for Stellar Service Workshop
Course Format: On-site
Develop empowerment, feedback, and performance recognition skills in the context of foundational service concepts from a service coach’s perspective. Supportive â€?skills, knowledge, and attitudes that help coaches develop the desired behaviors in individuals. Audience: Service coaches Length: 2-day workshop or available as individual modules
 

Leading for Stellar Service Workshop
Course Format: On-site
This workshop is an organizational program designed for senior managers. It helps them translate strategy into actual plans, tools, and standards. It also includes foundational service concepts from a senior manager’s perspective. Organizational â€?skills, knowledge, and attitudes that help leaders direct the human, financial, and other resources of an organization toward successful deliver...
 

School: ABC Dee Training
[All Courses]

Customer Care
Course Format: On-site
Introduction and Objectives What is Customer Care? What is the true value of giving Customer Care? Who are your customers? First Impressions Effective Communication Staying effective on the telephone Planning the outgoing call Owning the Problem Assertiveness Handling Difficult Situations Building long-term relationships with Customers Developing a Person...
 

School: Human Resource and Organisational Development Consultancy (HRODC) Training Institute
[All Courses]

Customer Care
Course Format: Classroom
By the conclusion of the specific learning & development activities, delegates will be able to: Demonstrate an understanding of value of front-line staff to organisational effectiveness; Exhibit competence in fundamental aspects of customer/ client service - incorporating sensitivity to clients�needs; Exhibit a ‘functional�level of interpersonal relationship; Communicate effective...
 

School: WWP Training Ltd.
[All Courses]

Sales Management
Course Format: Classroom
This programme is for you if you are new to sales management, or you are an existing manager who wants to both achieve business objectives and maintain a motivated and committed sales team. Programme Focus The role of the sales manager �Leadership by example �The image of a sales manager - projecting an image commensurate with the job and the market �How the role must vary to maximi...
 

Customer Service Strategy
Course Format: Classroom
Excellent customer care doesn’t happen by accident Wherever there is excellent customer care, you can be sure that it is underpinned by a precisely planned strategy, which encompasses team work and both staff and customer relationship management. Programme Developed For This programme is for you if you are striving to provide gold standards in customer service. It is designed specifi...
 

Key Account Management
Course Format: Classroom
Maintain your relationships and increase sales The ultimate goal for any sales professional is to build and maintain a long-term relationship with their customers. The potential of such relationships is critical to any organisation’s success and learning how to maximise and maintain the key accounts is essential. This programme will demonstrate how to achieve success by employing a strategy ...
 

Essential Selling Skills
Course Format: Classroom
Building relationships and facilitating win-win outcomes Modern selling is becoming increasingly sophisticated and multi-layered. Whether business-to-business or business-to-customer, the successful salesperson understands that selling today incorporates people, behaviour, business, communications, personality and psychology, self-awareness, attitude and belief. The role of the modern salesp...
 

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