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Customer training courses and schools
Customer Service and Care

School: WWP Training Ltd.
[All Courses]

Telephone Selling
Course Format: Classroom
Learn how to stimulate interest and avoid resistance The first few seconds of any telephone sales call are vital. If you don’t grab your prospect’s interest and attention in that time, you may lose it completely. Programme Developed For This programme is for you if you are new to selling products and services on the telephone and want to learn the essential telephone selling skill...
 

Customer Focus on the Telephone
Course Format: Classroom
You never get a second chance to make a first impression! Your first ever contact with a customer will probably be over the phone. They will be forming an opinion of you from that moment �and that first impression can either have them keen to learn more about your products or services - or have them going elsewhere. Taking a professional approach to customer service on the telephone is ther...
 

Customer Care
Course Format: Classroom
Achieving Excellence in Customer Care Positive route to success Anyone who communicates with internal and/or external customers and provides a service to them, either face to face or on the telephone, needs to understand the importance of good customer care. Programme Developed For his programme is if you if you need to increase your awareness of customer relationship building, ...
 

School: Wizard Systems
[All Courses]

Marketing with GoldMine
Course Format: Classroom
Marketing with GoldMine (1 Day) Advanced Filters and groups Mail Merge and E-mail Merge Basic Automated Processes Linking to your Web Site Managing a Campaign Marketing reports
 

GoldSync
Course Format: Classroom
GoldSync Training (1 day) Setting up a synchronisation server Setting up Sites and Remote Users Installing Remote GoldMine Send and Receive Options Linked Document Synchronisation
 

GoldMine Systems Administrator
Course Format: Classroom
GoldMine Systems Administrator Training (1 Day) Customisation (Fields and Detail Records) Users and Security Importing and Exporting Database Structures De-duplicating data Global Replace
 

GoldMine Advanced
Course Format: Classroom
GoldMine Advanced Training (1 day) Opportunity and Project Manager Advanced Filters and Groups The link to Word Macros User Preferences Organisation Tree Creating and Amending GoldMine Reports
 

GoldMine Introduction
Course Format: Classroom
Layout of GoldMine and Navigation Finding Information Entering New Contact Records Managing Activities Correspondence Simple Filters and Advanced Searches Basic Reports Great for anyone new to GoldMine
 

HEAT Administrator
Course Format: Classroom
HEAT Administrator (2 - 4 Days) Module 1 HEAT Overview Call Logging Basics HEAT Board Adding Customers Profile Searches Calls on Hold Attachments Asset Configuration Transfer Mail Alarms Module 2 Call Groups Hot Lists Autotasks Module 3 Databases - Brief overview Quick Customise Edit sets Constrained Validation Module 4 Import / Export ...
 

HEAT Call Logging
Course Format: Classroom
HEAT Call Logging (1 - 2 Days) Subset Screen Call Log Screen Detail Screen Assignments Journals Alert Monitor Additional Functions Print Calls Re-open Calls Delete Calls Profile Searches Adding Customers Creating Call Groups HEAT Features Calls on Hold Call Locking File Attachments Configure Tools Asset Transfer Heat Mail Alarms
 

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