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Customer Care training courses and schools

School: Mouse Training
[All Courses]

Customer Care for Public Sector Organisations
Course Format: Classroom
Being competent in the ‘technical�IT. skills of the job is no longer enough. If we do not have appropriate ‘soft�skills - we lose or upset customers. Your staff will learn the key skills. Course Outline Overview Ensure the right perception of customer care Learn the key skills of questioning and how to apply them Your staff will learn how to improve their ‘Active�listen...
 

Customer care for Finance Organisations
Course Format: Classroom
This two-day course highlights the concept that customer care has long been recognised as being fundamental to a successful and profitable company. But in the competitive, chaotic move into the 21st century it does not go far enough. Service or solution based companies must now embrace the concept of Total Customer Focus. Customer dissatisfaction often arises when the technical professional i...
 

School: SWAT Limited
[All Courses]

Fundamentals of Client Care
Course Format: Classroom
Learn how to deliver outstanding service and in the minds of your clients you will become irreplaceable as accountants and trusted advisers. The course will include: �How to manage the client relationship to increase profitability, client satisfaction, and client referrals �How to turn your clients into fans who will promote your firm and help you bring in new business
 

School: Centre for Strategy and Communication
[All Courses]

Customer care and telephone skills
Course Format: Classroom
For some organisations, just using the term customer is an anathema. However if your organisation exists to provide a service (be it support, advice, accommodation, information, equipment or training), it follows that you are working with ¡°customers¡±. You may call them members, clients, residents or patients but they are people whose needs must be met as part of your job and the generic term we...
 

School: Bromley College
[All Courses]

Customer Care
Course Format: Classroom
Bromley College is offering one or two day short courses on a wide range of business subjects. We also offer a specialist service to tailor training to the specific needs of your employees. Our training consultants will work with you and develop a training package to meet your individual requirements. Course Content Simply pleasing customers is no longer seen by leading organisations as en...
 

School: Global Knowledge UK
[All Courses]

Customer Care
Course Format: Classroom
This course aims to recognise different customer types, the importance of delivering a quality service and to provide practical guidance on how to develop effective interpersonal skills and confidence in dealing with customers. Objectives deal with difficult customers, call handling, assertiveness coping with the stress often caused by a customer-facing environment. Pre-Requisites...
 

School: Training Matters International
[All Courses]

Customer Care Matters (On-site)
Course Format: On-site
It is very easy to upset people - just be aggressive or defensive. Thankfully, itÕs equally easy to keep people satisfied and loyal to your business - just provide good customer care. This one-day course will enable you to: Fully understand the commercial objectives of your business/organisation and the fundamental role of customer care in business Appreciate your role as a s...
 

School: Knightsbridge Management Associates
[All Courses]

CUSTOMER CARE Workshop
Course Format: Classroom
Management in many organisations consistently tell both customers and staff that customer satisfaction is their prime aim. More and more organisations now realise that positive action is required to ensure that these words do not remain mere platitudes and that management and staff actions do not contradict the stated intent. Because needs differ this full or half day workshop will, more tha...
 

School: Phoenix Training and Development
[All Courses]

CUSTOMER CARE
Course Format: Classroom
Course Objective: everyone within an organisation has the ability to make a positive impact on customer relations. This course sets out to provide the delegates with the skills necessary to maintain a courteous, calm and confident manner in dealing with personal and telephone situations of every kind, from general enquiries to specific customer complaints. Practical exercises and role-plays (...
 

School: Oak Tree Management & Training
[All Courses]

Customer Care Excellence
Course Format: Classroom
Pleasing customers is crucial to the success of any business. Research shows that today, customers have higher expectations of how they wish to be treated. It is also proven that customers place high priority on the way they are made to feel. The most successful organisations manage the service that their staff give to their customers This course can be tailored and delivered in company...
 

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