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Find Customer Care Training Courses and Workshops in Cities of United Kingdom: Birmingham - Bristol - Cambridge - Coventry - Edinburgh - Glasgow - Kingston - Leeds - London - Manchester - Slough
Customer Care training courses and schools
Total 22 training course(s) at schools in United Kingdom.
School: Symmons Madge Associates Ltd. [All Courses] Training Center(s)/Venue(s): Belfast, Birmingham, Bristol, Cardiff, Dublin, Exeter, Glasgow, Slough, , United Kingdom Tel.: 01446 775959Customer Care Workshop Course Format: Classroom To assist all staff to project the correct image to your potential customers and clients to make your organisation user friendly. This course will involve some small group working in a workshop situation. It is designed for anyone who has any contact with users and their relatives to maximise your level of service and customer care.
Course Objectives:
Projecting a professional image, bu...
School: Practical Training for Professionals [All Courses] Training Center(s)/Venue(s): Bristol, Birmingham, Coventry, Edinburgh, Glasgow, Leeds, Leicester, London, Manchester, , United Kingdom Tel.: 01509 889632Excellent Customer Care - Incoming Calls Workshop Course Format: Classroom This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through interactive workshops and role-playing delegates will improve their customer-care skills when answering the telephone.
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Customer Care Course Format: Classroom This practical and interactive customer care course provides an overview of the personal and professional skills for staff that are often the first point of contact for customers. Throughout the course delegates will have the opportunity to discuss customer handling skills, enabling a confident return to the workplace.
The Course Suits
This practical and interactive customer care course ...
School: Phoenix Training and Development [All Courses] Training Center(s)/Venue(s): London, , United Kingdom Tel.: 020 7234 0480CUSTOMER CARE Course Format: On-site everyone within an organisation has the ability to make a positive impact on customer relations. This course sets out to provide the delegates with the skills necessary to maintain a courteous, calm and confident manner in dealing with personal and telephone situations of every kind, from general enquiries to specific customer complaints. Practical exercises and role-plays (including Phone Coac...
School: Parity Training Ltd. [All Courses] Training Center(s)/Venue(s): Edinburgh, Leeds, London, , United Kingdom Tel.: 0800 656 100Customer Care Workshop Course Format: Classroom Creating the Right Focus
The importance of excellent customer service can not be undervalued. This course is specifically designed to provide Your Company Ambassador, front line staff, with expertise required to convey and maintain a customer sensitive culture. The skills learnt during this very intensive workshop will enable them to value their input and provide an understanding o...
School: Oak Tree Management & Training Ltd. [All Courses] Training Center(s)/Venue(s): Birmingham, Bristol, Cambridge, Edinburgh, London, Manchester, Newcastle, Nottingham, , United Kingdom Tel.: (01284) 763040Customer Care Excellence Course Format: Classroom Pleasing customers is crucial to the success of any business. Research shows that today, customers have higher expectations of how they wish to be treated. It is also proven that customers place high priority on the way they are made to feel.
The most successful organisations manage the service that their staff give to their customers
This course can be tailored and delivered in company. ...
Customer Care in Credit Management Course Format: Classroom This practical interactive course is designed to help delegates develop positive communication and customer handling skills and to focus on their role in relationship management and managing customer expectations. It will also offer the opportunity to practice managing difficult situations with greater confidence.
Course Contents
Understanding your role in relationship management and m...
School: Mondale IT Solutions Ltd. [All Courses] Training Center(s)/Venue(s): London, Birmingham, Manchester, Leeds, Glasgow, Edinburgh, Reading, Bristol, Exeter, , United Kingdom Tel.: 01635 281 888Achieving Customer Care Excellence Course Format: Classroom Understanding the customers real needs by listening
Generating creative and imaginative service ideas
Managing complaints and recover incidents of service failure
Managing unrealistic expectations
The importance of the first impression
Identify the personal and organisational blocks to customer service
Introduce the service standards at every point of customer contact
Monitor and ...
Customer Care via Email Course Format: Classroom By the end of the course you will be able to:
agree what a professional response to an email should look like and contain
identify your barriers and strengths when communicating via email
state the importance of using plain English and the Plain English Campaign
demonstrate a systematic approach to written communication ï¿?using the four block structure
discuss and review the use of app...
Customer Care Over the Telephone Course Format: Classroom By the end of the course you will be able to:
portray to your customer a positive image of your company
demonstrate the importance of taking responsibility to achieve customer satisfaction
obtain from customers a clear understanding of their expectations
handle challenging callers calmly and confidently
demonstrate how you will reassure customers that their needs will be satisfied.
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