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Customer Care training courses and schools

School: QA Ltd.
[All Courses]

Customer Care via E-mail
Course Format: On-site
Do you want to make sure you’re presenting a professional image of your organisation? Do you want to make sure that your emails aren’t misunderstood? Do you need to build a relationship with your customers over email? The challenge of meeting internal and external customers�expectations requires the ability to perceive customer requirements and respond appropriately. When much of the wo...
 

Customer Care over the Telephone
Course Format: On-site
Do you need to be able to build and maintain a rapport with your customers over the telephone? Do you want to be confident that you’re understanding their requirements and responding appropriately? This course is designed to help you build and maintain rapport with customers through developing business and effective communication skills. This will help your organisation make a great first i...
 

School: Business Transformation
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Customer Experience
Course Format: On-site
Businesses are increasingly recognising the complete experience enjoyed or endured by their customers is critical to customer retention and growth. This two day course addresses why the customer experience is crucial and assists delegates wishing to build the business case, and develop and execute a customer experience strategy. The course also provides an outline of simple. Objectives ...
 

School: ABC Dee Training
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Customer Care
Course Format: On-site
Introduction and Objectives What is Customer Care? What is the true value of giving Customer Care? Who are your customers? First Impressions Effective Communication Staying effective on the telephone Planning the outgoing call Owning the Problem Assertiveness Handling Difficult Situations Building long-term relationships with Customers Developing a Person...
 

School: Human Resource and Organisational Development Consultancy (HRODC) Training Institute
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Customer Care
Course Format: Classroom
By the conclusion of the specific learning & development activities, delegates will be able to: Demonstrate an understanding of value of front-line staff to organisational effectiveness; Exhibit competence in fundamental aspects of customer/ client service - incorporating sensitivity to clients�needs; Exhibit a ‘functional�level of interpersonal relationship; Communicate effective...
 

School: WWP Training Ltd.
[All Courses]

Customer Care
Course Format: Classroom
Achieving Excellence in Customer Care Positive route to success Anyone who communicates with internal and/or external customers and provides a service to them, either face to face or on the telephone, needs to understand the importance of good customer care. Programme Developed For his programme is if you if you need to increase your awareness of customer relationship building, ...
 

School: Mouse Training
[All Courses]

Customer Care for Public Sector Organisations
Course Format: Classroom
Being competent in the ‘technical�IT. skills of the job is no longer enough. If we do not have appropriate ‘soft�skills - we lose or upset customers. Your staff will learn the key skills. Course Outline Overview Ensure the right perception of customer care Learn the key skills of questioning and how to apply them Your staff will learn how to improve their ‘Active�listen...
 

Customer care for Finance Organisations
Course Format: Classroom
This two-day course highlights the concept that customer care has long been recognised as being fundamental to a successful and profitable company. But in the competitive, chaotic move into the 21st century it does not go far enough. Service or solution based companies must now embrace the concept of Total Customer Focus. Customer dissatisfaction often arises when the technical professional i...
 

School: SWAT Limited
[All Courses]

Fundamentals of Client Care
Course Format: Classroom
Learn how to deliver outstanding service and in the minds of your clients you will become irreplaceable as accountants and trusted advisers. The course will include: �How to manage the client relationship to increase profitability, client satisfaction, and client referrals �How to turn your clients into fans who will promote your firm and help you bring in new business
 

School: Centre for Strategy and Communication
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Customer care and telephone skills
Course Format: Classroom
For some organisations, just using the term customer is an anathema. However if your organisation exists to provide a service (be it support, advice, accommodation, information, equipment or training), it follows that you are working with ¡°customers¡±. You may call them members, clients, residents or patients but they are people whose needs must be met as part of your job and the generic term we...
 

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