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Customer Service training courses and schools
Customer Service Skills and Management

School: Mouse Training
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Customer care for Finance Organisations
Course Format: Classroom
This two-day course highlights the concept that customer care has long been recognised as being fundamental to a successful and profitable company. But in the competitive, chaotic move into the 21st century it does not go far enough. Service or solution based companies must now embrace the concept of Total Customer Focus. Customer dissatisfaction often arises when the technical professional i...
 

School: West Thames College
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Customer Service
Course Format: Classroom
The course is for people who are interested in improving their customer service, administration and management skills. Entry Requirements: You should be employed in a suitable workplace and you will need to attend an interview. If you have any questions about whether this course is right for you, please ask Admissions for advice About the course You will study various aspects of custome...
 

School: SWAT Limited
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Fundamentals of Client Care
Course Format: Classroom
Learn how to deliver outstanding service and in the minds of your clients you will become irreplaceable as accountants and trusted advisers. The course will include: �How to manage the client relationship to increase profitability, client satisfaction, and client referrals �How to turn your clients into fans who will promote your firm and help you bring in new business
 

School: Reed Learning
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Telesales
Course Format: Classroom
It takes a look at the elements that make up successful telesales calls and then gives practical feedback to delegates how to improve their own techniques Course Overview You will be able to practice making outbound calls through several telephone-recorded exercises to identify personal strengths and weaknesses and develop your sales techniques. The experienced trainer will then analyse y...
 

Face To Face Selling Workshop
Course Format: Classroom
This workshop teaches delegates practical skills in structuring and controlling a face-to-face sales meeting. The course offers helpful insights into rapport building, overcoming objections and making a memorable impact. It is a popular session of real value to those who regularly visit clients Course Overview �Prepare for the meeting Research the meeting effectively Understand the c...
 

Managing in a Call Centre
Course Format: Classroom
This course provides a grounding in the techniques required to motivate staff to deliver a high quality response in a call centre environment. It equips you with an understanding of systems to measure and address service performance and shows you how to set benchmark standards of excellence for them to aspire to. Course Overview �People Differing personalities �understanding how they c...
 

Customer Service for Credit Control
Course Format: Classroom
Positive and assertive interaction with customers by credit control is essential to making sure you get paid whilst still maintaining good relations and customer loyalty. The course will assess how assertive delegates are, demonstrate how to react to aggressive behaviour and teach skills to help you take control and ensure positive outcomes every time. Course Overview �The six essential ...
 

Conflict Resolution
Course Format: Classroom
Conflict is not a bad thing. However, the way that individuals and organisations deal with it (or fail to deal with it) often is. This course is designed to give you a positive approach to managing, resolving and, where appropriate, preventing conflict. You will acquire and practise established techniques for managing and resolving conflict in a variety of situations Course Overview �R...
 

Handling Customers
Course Format: Classroom
A customer service masterclass that provides you with an overview of the tips and skills required to deliver high quality service and grow existing relationships. Course Overview The importance of customer care â€?Meet and exceed customers’ service expectations â€?The service complement: competence and care â€?Build and maintain loyalty and goodwill The key impression points â€...
 

School: 7city Learning
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Excellent Client Service
Course Format: Classroom
Defining Your Service Identify characteristics of excellent service Discover how your Company can become a "service organisation" Identify your key clients and their requirements Follow a framework for agreeing your customers’ true requirements Determine your customer proposition The Service Lifecycle Use a process to design your perfect service Be realistic abou...
 

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