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Customer Service training courses and schools
Customer Service Skills and Management

School: Practical Training for Professionals
[All Courses]

Outstanding Customer Service Skills
Course Format: Classroom
An intensive, practical and activity based programme building delegates’ knowledge skills, and the will to support customers, ultimately to deliver outstanding customer service. The Course Suits Front line staff that wish to give their customers an outstanding experience and customer-facing staff, supervisors and managers of organisations seeking to improve or enhance their customer...
 

Account Management
Course Format: On-site
Introduction to Account Management is a customer relationship management course. Customer care is vital to any successful organisation, this course looks at current practice and explains how to set standards and develop best practice. The Course Suits This course is for those who wish to manage high levels of customer care through their teams. It will concentrate on the benefits of treat...
 

How to say No and retain Customer Satisfaction
Course Format: On-site
Saying ’No’ is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of action. This course helps delegates manage customer’s expectations and how objections can be handled in a positive way. The Course Suits Any front-line staff who wish to improve their customer handling skills Training Benefits How to ha...
 

Excellent Customer Care - Incoming Calls Workshop
Course Format: Classroom
This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through interactive workshops and role-playing delegates will improve their customer-care skills when answering the telephone. ...
 

Enhancing the Visitors Experience
Course Format: On-site
Designed specifically for front line staff in businesses, places of interest and tourist attractions, this course provides an overview of essential customer care skills and how the visitor can have an outstanding customer experience. The Course Suits Anyone working in a customer-facing role that wishes to improve their performance when dealing with visitors. Training Benefits A gr...
 

Dealing with Incoming Calls Positively
Course Format: On-site
The main focus of this course is to improve and refresh the skills of those that receive incoming calls from customers and suppliers. This course also advises on how to deal with upset/angry callers. It is very practical and when based on-site, includes the delegates receiving live calls and getting instant feedback from the trainer. The Course Suits Anyone receiving challenging telephon...
 

Dealing with Difficult People
Course Format: On-site
This dealing with difficult people course helps identify difficult personality types and how to deal with them effectively and provides the skills necessary for dealing with hard-to-handle people. The Course Suits Front line staff who wish to improve their skills at handling difficult people in challenging situations. Training Benefits Recognise classic profiles of difficult peopl...
 

Customer Excellence for Finance Staff
Course Format: Classroom
This course will enable participants to understand who their customers are and what they require us to do in order to improve and deliver customer excellence. The Course Suits Anyone working in a customer service role within a finance or collections environment. Training Benefits A greater understanding of the customers needs and how they rate customer excellence Understand why custom...
 

Customer Care
Course Format: Classroom
This practical and interactive customer care course provides an overview of the personal and professional skills for staff that are often the first point of contact for customers. Throughout the course delegates will have the opportunity to discuss customer handling skills, enabling a confident return to the workplace. The Course Suits This practical and interactive customer care course ...
 

Call Centre
Course Format: On-site
This course has been designed and adapted for a number of PTP’s clients that run call-centres to handle incoming calls to the company. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly encouraged to look through the eyes of the customer and, by means of a series of role-plays are able to...
 

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