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Customer Service training courses and schools
Customer Service Skills and Management

School: Practical Training for Professionals
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Body Language Workshop
Course Format: Classroom
Why is it that some people seem able to consistently communicate better than others? Research has shown that it is because excellent communicators know how to use and interpret their own and other people’s non-verbal cues - i.e. body language, gestures, facial expression and tones of voice. Every time we talk, the body supplements our words with dozens of non-verbal elements. Most peop...
 

Assertiveness & Building Personal Confidence
Course Format: Classroom
This assertiveness and building personal confidence programme helps delegates understand why it is sometimes hard to refuse demands and aims to build the skills necessary for behaving assertively in a practical manner. The Course Suits Anyone wishing to improve their assertiveness skills in the workplace. Training Benefits Develop confidence in the use of assertiveness skills Und...
 

School: Doncaster College
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Customer Service (Certificate)
Course Format: Classroom
NVQs have flexible structures, which allow candidates to gain recognition for the skills required in their job role. Where training needs are identified these can be addressed at work through college/training centre arrangements. Credit can be gained for past achievements where they can be related to the NVQ. NVQs assess knowledge and understanding but also measure a candidate’s p...
 

Business, Retail and Administration with Customer Service (Certificate)
Course Format: Classroom
This one year full-time course is held at the Hub and has been designed to develop the personal skills and qualities which are needed for work. This course will give an insight into the vocational areas of business, administration and retail and enable appropriate vocational skills to be developed. COURSE STRUCTURE The course includes the following subjects: NOCN Level 1 Progression A...
 

Retail with Customer Service (Certificate)
Course Format: Classroom
This programme is intended for students seeking to develop a career in retail and distributive trades and/or progress their studies from the BTEC First Award. The BTEC National Award is made up of six units; three core units and three additional units which explore particular topics in more depth. You will study 3 Core units: Developments in the Retail Sector Business Principles in Retai...
 

Retail with NVQ level 2 in Customer Service (Certificate)
Course Format: Classroom
This is a one year course which will provide you with skills, qualifications and experience and personal qualities that will prepare you for successful performance in working life and will appeal to employers within the retail sector. This course is more practical than GCSE and will suit you if you enjoy coursework and are interested in the field of retail. You may even already have a part-ti...
 

School: Parity Training Ltd.
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Customer Service Workshop
Course Format: Classroom
Improving levels of service so that each customer feels they are treated as an individual with unique needs rather than just being processed through a system is a challenge! This course looks at how this can be achieved. Course Objectives By the end of the workshop to enable delegates to: Understand the impression that they create with their customers; Identify different ways of creating rapp...
 

Customer Service Skills for the Help Desk Workshop
Course Format: Classroom
Working on a Help Desk can be quite busy and stressful with lots of different queries and questions being asked by callers. How can you keep your own energy, attention and commitment to these callers during busy times? Course Objectives By the end of the workshop to enable all delegates to: Understand how impact is generated and to evaluate their own personal impact over the telephone; Unders...
 

School: Northamptonshire Chamber of Commerce
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Essential Customer Service
Course Format: Classroom
In every purchase transaction there can be this "Moment of Truth" when a customer needs some reassurance, or needs a problem to be resolved quickly. Can we recognise this "Moment" before it is too late and we lose that customer for good? Can we do something to resolve the situation and retain a happy customer? The answers are "Yes"; this training is essential to en...
 

School: Mondale IT Solutions Ltd.
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The Manager’s Role in Customer Service
Course Format: Classroom
By the end of the course you will be able to: identify your internal and external customers explain your role in the provision of customer service clarify customer requirements and expectations identify the resources required to ensure staff can fulfil their responsibilities support your teams so they provide consistent excellent service set personal and corporate customer service go...
 

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