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Customer Service training courses and schools
Customer Service Skills and Management

School: Learning Tree International Ltd.
[All Courses]

Achieving Excellence in Customer Service
Course Format: Classroom
You Will Learn How To Provide exceptional customer service that achieves results and gets noticed Adopt the skills and techniques that routinely deliver positive customer experiences Maximise the value of your customer interactions Deal effectively with difficult customers and turn complaints into opportunities Contribute to a customer-centric culture and achieve greater personal gro...
 

School: QA Ltd.
[All Courses]

Internal Customer Service Excellence
Course Format: On-site
Do you mainly work with colleagues within your organisation rather than external contacts? Do you want to be able to provide the kind of excellent services that enables others to work effectively and efficiently? A lot of emphasis is often given to providing excellent customer care �but how does this affect you if your job role means you only deal with colleagues within your organisation? ...
 

The Manager’s Role in Customer Service Excellence
Course Format: On-site
Do you want to make sure your company continues to grow by attracting new customers and keeping your existing ones? Do you want to feel secure in the knowledge that your customers are receiving good service? Do you want to make sure your staff know their responsibility to deliver the best service available? The manager’s role in business is to ensure that their company continues to grow, ...
 

Maximising Customer Satisfaction in a Technical Environment Workshop
Course Format: On-site
Do you want to understand how your IT role fits in to your organisation? Do you want to improve the experience that customers have with your team? People who work within IT environments are usually recruited for their technical expertise. However, increasingly these departments are becoming more and more customer focused �both customers internal to the organisation or external clients. ...
 

The Art of Amazing Service
Course Format: On-site
Do you want to be able to delight your customers every time they deal with your organisation? Do you want to develop strategies that will help you to consistently provide the best possible service? The ability to deliver a service that will ‘delight your customers every time�will help to give your company a vital competitive edge. However, if the image of the organisation is to be enhanced...
 

Service Desk Professional
Course Format: On-site
Do you want to be able to improve quality and productivity? Do you want help to cope with the demands of workign in a high pressure, front-end business environment? Effective customer service skills are becoming increasingly important in a Service Desk environment. This course provides an introduction to the concepts and practices required to build robust teams with a passion for excellent ...
 

Dealing with Challenging Customers
Course Format: On-site
Do you want to be confident that you can control challenging situations with your customers? Do you want to be able to build stronger relationships by identifying with others? To be successful within business we need to be able to communicate effectively and understand our relationships with our customers and theirs with us. This course examines how we relate to others and identifies ways t...
 

Customer Care via E-mail
Course Format: On-site
Do you want to make sure you’re presenting a professional image of your organisation? Do you want to make sure that your emails aren’t misunderstood? Do you need to build a relationship with your customers over email? The challenge of meeting internal and external customers�expectations requires the ability to perceive customer requirements and respond appropriately. When much of the wo...
 

Customer Care over the Telephone
Course Format: On-site
Do you need to be able to build and maintain a rapport with your customers over the telephone? Do you want to be confident that you’re understanding their requirements and responding appropriately? This course is designed to help you build and maintain rapport with customers through developing business and effective communication skills. This will help your organisation make a great first i...
 

Client Focussed Reception
Course Format: On-site
Do you want to be able to manage your tasks proactively and flexibly? Do you need to make sure you’re acting with a high degree of efficiency, tact and diplomacy? Do you want to be confident that you can manage all the different situations that you encounter? The receptionist’s role encompasses a range of duties and requires skills of organisation, assertiveness and interpersonal communic...
 

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