Birmingham - Bristol - Cambridge - Coventry - Edinburgh - Glasgow - Kingston - Leeds - London - Manchester - Slough

Customer Service training courses and schools
Customer Service Skills and Management

School: Impact Factory
[All Courses]

Customer Service Workshop
Course Format: On-site
This one day Public Customer Service Training Course is for people on the front line of customer service, whether face to face or over the phone. The training is designed to help you handle difficult customers and situations and to make the most of every customer contact. The course will give you the skills to develop customer loyalty and will teach you how to take care of yourself and ...
 

School: Business Transformation
[All Courses]

Customer Experience
Course Format: On-site
Businesses are increasingly recognising the complete experience enjoyed or endured by their customers is critical to customer retention and growth. This two day course addresses why the customer experience is crucial and assists delegates wishing to build the business case, and develop and execute a customer experience strategy. The course also provides an outline of simple. Objectives ...
 

School: Adaptis Limited
[All Courses]

Customer Service
Course Format: On-site
From the perspective of the customer �the person they are dealing with IS the company, so the quality of each interaction is of vital importance. Understanding this and other facts relating to the impact of an individual transaction in corporate success form the basis of this course. Participants will explore the mindset and practice the fundamental skills required in order to provide a qu...
 

School: Activia
[All Courses]

Customer Service
Course Format: Classroom
This one-day training course enables delegates to understand the vital importance of customer service to any organisation and assists them to provide exceptional customer service, either themselves or through the actions of their staff. Who Should Attend? Anyone who either directly comes into contact with customers, both face-to-face and on the phone, or who manages people who do. Course...
 

School: AchieveGlobal UK
[All Courses]

Selling Through Stellar Service Workshop
Course Format: On-site
This workshop provides your employees with a proven needs satisfaction selling process. The training uses language and context appropriate for those who often feel that they’re not really salespeople. The skills help organizations to both save money by solving problems better and faster, and to make money through cross-selling and up-selling. Incremental—skills, knowledge and attitudes tha...
 

Creating Stellar Customer Relations Workshop
Course Format: On-site
This workshop provides skills for developing the service mindset and behaviors that create customer loyalty, even after service failures. Foundational �core skills, knowledge and attitudes every individual should have. Audience: All employees Length: 2-day workshop or available as individual modules
 

Coaching for Stellar Service Workshop
Course Format: On-site
Develop empowerment, feedback, and performance recognition skills in the context of foundational service concepts from a service coach’s perspective. Supportive â€?skills, knowledge, and attitudes that help coaches develop the desired behaviors in individuals. Audience: Service coaches Length: 2-day workshop or available as individual modules
 

Leading for Stellar Service Workshop
Course Format: On-site
This workshop is an organizational program designed for senior managers. It helps them translate strategy into actual plans, tools, and standards. It also includes foundational service concepts from a senior manager’s perspective. Organizational â€?skills, knowledge, and attitudes that help leaders direct the human, financial, and other resources of an organization toward successful deliver...
 

School: WWP Training Ltd.
[All Courses]

Sales Management
Course Format: Classroom
This programme is for you if you are new to sales management, or you are an existing manager who wants to both achieve business objectives and maintain a motivated and committed sales team. Programme Focus The role of the sales manager �Leadership by example �The image of a sales manager - projecting an image commensurate with the job and the market �How the role must vary to maximi...
 

Customer Service Strategy
Course Format: Classroom
Excellent customer care doesn’t happen by accident Wherever there is excellent customer care, you can be sure that it is underpinned by a precisely planned strategy, which encompasses team work and both staff and customer relationship management. Programme Developed For This programme is for you if you are striving to provide gold standards in customer service. It is designed specifi...
 

Page(s):- 1 2 3 4 5 6 7 8 [ Popular Topics ] [ Schools Only ]