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Customer Service training courses and schools
Customer Service Skills and Management

School: WWP Training Ltd.
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Key Account Management
Course Format: Classroom
Maintain your relationships and increase sales The ultimate goal for any sales professional is to build and maintain a long-term relationship with their customers. The potential of such relationships is critical to any organisation’s success and learning how to maximise and maintain the key accounts is essential. This programme will demonstrate how to achieve success by employing a strategy ...
 

Essential Selling Skills
Course Format: Classroom
Building relationships and facilitating win-win outcomes Modern selling is becoming increasingly sophisticated and multi-layered. Whether business-to-business or business-to-customer, the successful salesperson understands that selling today incorporates people, behaviour, business, communications, personality and psychology, self-awareness, attitude and belief. The role of the modern salesp...
 

Telephone Selling
Course Format: Classroom
Learn how to stimulate interest and avoid resistance The first few seconds of any telephone sales call are vital. If you don’t grab your prospect’s interest and attention in that time, you may lose it completely. Programme Developed For This programme is for you if you are new to selling products and services on the telephone and want to learn the essential telephone selling skill...
 

Customer Focus on the Telephone
Course Format: Classroom
You never get a second chance to make a first impression! Your first ever contact with a customer will probably be over the phone. They will be forming an opinion of you from that moment �and that first impression can either have them keen to learn more about your products or services - or have them going elsewhere. Taking a professional approach to customer service on the telephone is ther...
 

Customer Care
Course Format: Classroom
Achieving Excellence in Customer Care Positive route to success Anyone who communicates with internal and/or external customers and provides a service to them, either face to face or on the telephone, needs to understand the importance of good customer care. Programme Developed For his programme is if you if you need to increase your awareness of customer relationship building, ...
 

School: West End Training Limited
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Customer Service
Course Format: On-site
A one-day course. Topics covered: Why do we lose customers? Survey results. Exercise How does your organisation rate customer care? How do you rate customer care? Exceed Customers�expectations. Quality v. total quality issues. The costs of losing customers. Prevention is better than cure. Customer feed-back survey. Case studies. Handling complaints. Solve the prob...
 

School: Mouse Training
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Customer care for Finance Organisations
Course Format: Classroom
This two-day course highlights the concept that customer care has long been recognised as being fundamental to a successful and profitable company. But in the competitive, chaotic move into the 21st century it does not go far enough. Service or solution based companies must now embrace the concept of Total Customer Focus. Customer dissatisfaction often arises when the technical professional i...
 

School: West Thames College
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Customer Service
Course Format: Classroom
The course is for people who are interested in improving their customer service, administration and management skills. Entry Requirements: You should be employed in a suitable workplace and you will need to attend an interview. If you have any questions about whether this course is right for you, please ask Admissions for advice About the course You will study various aspects of custome...
 

School: SWAT Limited
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Fundamentals of Client Care
Course Format: Classroom
Learn how to deliver outstanding service and in the minds of your clients you will become irreplaceable as accountants and trusted advisers. The course will include: �How to manage the client relationship to increase profitability, client satisfaction, and client referrals �How to turn your clients into fans who will promote your firm and help you bring in new business
 

School: Reed Learning
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Telesales
Course Format: Classroom
It takes a look at the elements that make up successful telesales calls and then gives practical feedback to delegates how to improve their own techniques Course Overview You will be able to practice making outbound calls through several telephone-recorded exercises to identify personal strengths and weaknesses and develop your sales techniques. The experienced trainer will then analyse y...
 

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