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Customer Service training courses and schools
Customer Service Skills and Management

School: Reed Learning
[All Courses]

Face To Face Selling Workshop
Course Format: Classroom
This workshop teaches delegates practical skills in structuring and controlling a face-to-face sales meeting. The course offers helpful insights into rapport building, overcoming objections and making a memorable impact. It is a popular session of real value to those who regularly visit clients Course Overview �Prepare for the meeting Research the meeting effectively Understand the c...
 

Managing in a Call Centre
Course Format: Classroom
This course provides a grounding in the techniques required to motivate staff to deliver a high quality response in a call centre environment. It equips you with an understanding of systems to measure and address service performance and shows you how to set benchmark standards of excellence for them to aspire to. Course Overview �People Differing personalities �understanding how they c...
 

Customer Service for Credit Control
Course Format: Classroom
Positive and assertive interaction with customers by credit control is essential to making sure you get paid whilst still maintaining good relations and customer loyalty. The course will assess how assertive delegates are, demonstrate how to react to aggressive behaviour and teach skills to help you take control and ensure positive outcomes every time. Course Overview �The six essential ...
 

Conflict Resolution
Course Format: Classroom
Conflict is not a bad thing. However, the way that individuals and organisations deal with it (or fail to deal with it) often is. This course is designed to give you a positive approach to managing, resolving and, where appropriate, preventing conflict. You will acquire and practise established techniques for managing and resolving conflict in a variety of situations Course Overview �R...
 

Handling Customers
Course Format: Classroom
A customer service masterclass that provides you with an overview of the tips and skills required to deliver high quality service and grow existing relationships. Course Overview The importance of customer care â€?Meet and exceed customers’ service expectations â€?The service complement: competence and care â€?Build and maintain loyalty and goodwill The key impression points â€...
 

School: 7city Learning
[All Courses]

Excellent Client Service
Course Format: Classroom
Defining Your Service Identify characteristics of excellent service Discover how your Company can become a "service organisation" Identify your key clients and their requirements Follow a framework for agreeing your customers’ true requirements Determine your customer proposition The Service Lifecycle Use a process to design your perfect service Be realistic abou...
 

School: Chartered Management Institute
[All Courses]

Leading and Managing Quality Customer Service Workshop
Course Format: Classroom
The quality of customer service is a critical element in the mix of business strategies ¨C contributing to organisation effectiveness and achieving a competitive edge! This is more than being nice to customers ¨C it¡¯s also about communicating effectively, overcoming problems and continuously striving to improve systems, processes, services, products and presentation. This workshop has been d...
 

School: Capita Learning & Development
[All Courses]

Customer service
Course Format: Classroom
Customers are becoming more discerning in their needs and are looking beyond service for memorable interactions and experiences. In today’s competitive markets, managers are expected to deliver exceptional internal and external customer experiences. This course is designed to equip managers with the knowledge to allow them to provide a role model for positive behaviour to enhance custo...
 

Customer focus
Course Format: Classroom
Being able to provide a great customer care service can be the difference between gaining and keeping a customer and losing one. The importance of dealing with customers efficiently and effectively is often underestimated. This course provides the tools and techniques to ensure you maintain an excellent relationship with your customers so they will keep coming back for your product or service. ...
 

School: Hemsley Fraser Group Limited
[All Courses]

Coaching Customer Service Team
Course Format: Classroom
Managing a customer service team is becoming an increasingly demanding role. Customer service managers have to manage the team and each individual in the face of ever-increasing stressful situations, whilst at the same time ensuring that the team stays motivated. This two day course is designed to equip individuals with the skills necessary to create, manage and maintain a productive, customer-...
 

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