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Customer Service training courses and schools
Customer Service Skills and Management

School: Hemsley Fraser Group Limited
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Customer Service
Course Format: Classroom
Be inspired to think about the customer service you provide and learn how to apply best practice techniques to develop and support long-lasting customer service relationships. This practical one day course provides you with an overview of the best practice skills required to manage your customers¡¯ expectations. You will have the opportunity to discuss customer handling skills, enabling a con...
 

School: Spearhead Training Group Ltd.
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Telephone Skills And Customer Service
Course Format: Classroom
This module is designed for people who use the telephone for their day-to day interaction with customers, suppliers or work colleagues. Delegates will gain an understanding of important telephone techniques along with the key principles of customer service. Programme Contents Why is Customer Service Important? - Who are our Customers? - Understanding the needs of callers - Customer care...
 

School: Lauder College
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Customer Service
Course Format: Classroom
The Modern Apprenticeship in Customer Service is designed by the Institute of Customer Service to develop the skills, knowledge and understanding required to work in a Customer Services environment or related area at supervisory level. Structure Candidates can undertake this qualification in their own workplace or they can use the college facilities on a day release basis for the purpose of...
 

School: Acuity Training Limited
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Telephone Techniques and Customer Service
Course Format: Classroom
The telephone is an important tool that provides the means by which business is delivered to your door. However the telephone enquiry is an opportunity, not a guarantee of business. It is amazing how quickly we form an impression about a person or company when our telephone call is answered. Customers who are treated well will call again and bring you more business and most calls could ...
 

School: Training Matters International
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Customer Service Matters
Course Format: On-site
As a stand-alone course or follow-on from ’Customer Care Matters’, this one-day course will enable you to: Understand the principles of customer care and their impact on business Consider the effect of customer retention on profitability Get the best and most out of your customers Review and increase the personal skills required to serve customers Develop the art ...
 

School: Eurozone Training and Consultancy
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Customer Service Workshop
Course Format: Classroom
Workshop Objective: We all know that good service delivers profit but when did you last experience the standards that you believe would keep you as a customer?! This course all about managing customer relationships and expectations - essential conditions for profit and survival in this intensely competitive environment Target Group: Not just salespeople or those with a customer facing or co...
 

School: Elite Training European Ltd
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Customer Service
Course Format: Classroom
Providing great customer service is critically important to any business. Keeping the customer satisfied needs to be the goal of everyone in the organization. A patient seeing the doctor to complain about the symptoms they are experiencing does not want to be told that it is their own fault and there is nothing that can be done (even though the patient may well have caused the problem). Cust...
 

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