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Find IPCC Training Courses and Workshops in Cities of United Kingdom: Birmingham - Bristol - Cambridge - Coventry - Edinburgh - Glasgow - Kingston - Leeds - London - Manchester - Slough
IPCC training courses and schools
IP Contact Centre Total 5 training course(s) at schools in United Kingdom.
Training Center(s)/Venue(s): Bristol, Cirencester, Harrogate, London, Leeds, Maidenhead, Manchester, Reading, , United Kingdom
Tel.: 0845 850 8060Cisco IPCC Express Deployment & Advanced Scripting (Certificate)
Course Format: Classroom
Call-center customers use Cisco IP Contact Center (IPCC) Express Edition as an integrated, full-featured solution for managing customer voice contacts with all the benefits of the converged Cisco IP Telephony architecture.
In the Cisco IPCC Express Deployment & Advanced Scripting course, students work through a real-life scenario to plan, deploy, and configure an IPCC Express solution. The co...
School: Global Knowledge UK
[All Courses] Training Center(s)/Venue(s): Coventry, Edinburgh, Glasgow, London, Manchester, Wakefield, Wokingham, Windsor, , United Kingdom
Tel.: +44 (0) 1189 777766IPCC
Course Format: Classroom
This is an accelerated course combining three complete Cisco classes: Intelligent Contact Management Product Training Part 1 (ICMPT1), Intelligent Contact Management Product Training Part 2 (ICMPT2), and IP Contact Center Enterprise (IPCCE). By removing redundant material, extending the teaching days, and emphasizing the most important aspects of these technologies, this Boot Camp consolidates ...
School: Fast Lane Consulting and Education Services Limited
[All Courses] Training Center(s)/Venue(s): Aberdeen, Belfast, Birmingham, Bristol, Edinburgh, Glasgow, Leeds, London, Manchester, Reading, , United Kingdom
Tel.: +44 (0)845 470 1000Cisco IPCC Express Deployment and Advanced Scripting
Course Format: Classroom
After completing this course the student should be able to:
Develop a technique for reviewing business rules to determine the deployment plan
Review a hardware/software order sheet based on the business rules
Deploy a CRS server with IPCC Express enhanced licensing
Deploy and administer supervisor and agent desktop solutions
Configure Cisco switches to allow for silent monitoring of agen...
Cisco IPCC Enterprise Advanced Scripting
Course Format: On-site
After completing this course the student should be able to:
Develop a technique for determining the business rules that dictate the delivery of calls within a call center
Convert business rules into a call-flow design based on the requirements
Develop scripts providing IVR treatment, collecting digits, performing database lookups, and facilitating screen pops at the desktop
Recognize ho...
Cisco CTI Programming for Cisco ICM and Cisco IPCC
Course Format: On-site
This course provides computer programmers with the knowledge and experience to create custom screen-pop and softphone applications for use with Cisco? Intelligent Contact Management (ICM) and Cisco IP Contact Center (IPCC) software. Students will learn the Cisco ICM computer telephony integration (CTI) architecture and the various CTI interfaces available to developers. This course is a combina...
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