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ITIL training courses and schools
IT Infrastructure Library

School: SPOCE Project Management Ltd.
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ITIL V3 Foundation for IT Service Management (Certificate)
Course Format: Classroom
This 3-day course introduces the concepts of IT Service Management (ITSM) based on Version 3 of the IT Infrastructure Library (ITIL). It describes the IT Service Management Lifecycle. It also provides a set of specialized organizational capabilities for providing value to customers in the form of services. Course Objective Upon successful completion of this course participants will be able ...
 

School: Silicon Beach Training Ltd.
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ITIL V2 - V3 Managers Bridge (Certificate)
Course Format: Classroom
This five-day ITIL v2-v3 Managers Bridging Course provides you with a very intense and focused overview of the new and modified topics in ITIL v3. This ITIL training course is intended for those who currently hold a pre-v3 Managers Certificate in IT Service Management and who are well-versed in ITIL’s terminology and processes. This ITIL training course consists of lectures, discussions, ...
 

ITIL V3 Service Management (Certificate)
Course Format: Classroom
This ITIL V3 training course is an intensive introduction to the ITIL service management framework, providing a “best practice�approach to all aspects of the service lifecycle which is designed to enable successful delivery and support of quality IT Services. The ITIL V3 course consists of short lectures, discussions, examination technique, mock examinations and culminates in an invigilated...
 

School: Parity Training Ltd.
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ITIL Infrastructure Management (Certificate)
Course Format: Classroom
Information and Communications Technology (ICT) is the third of the four fundamental drivers for any business. ICT helps you collect, analyse, produce and distribute information about your business, your services and your successes. Information on which your business plans are based, your markets are created, sales are made and goods distributed. Information which affects your image with shareh...
 

ITIL v3 Managing Across the Lifecycle (Certificate)
Course Format: Classroom
This is a free-standing qualification which represents the final stage of training that leads to the ITIL “Expert in IT Service Management�qualification (after completion of the relevant phases of the Service Lifecycle and / or Service Capability modules that sit before it on the qualification road map). The purpose of this training module and the associated examination is to impart, test, and...
 

ITIL v3 Manager Bridging (Certificate)
Course Format: Classroom
Candidates who have achieved the V1 or V2 IT Service Management Manager’s certification can gain the V3 ITIL Expert certification by attending this course and successfully completing the Manager’s Bridge Examination sat on the fifth day. Over the first four days delegates cover the subject areas within all five Lifecycle stages which are new to V3 and those existing subject areas of V...
 

ITIL v3 Manager’s Bridging (Certificate)
Course Format: Classroom
Candidates who have achieved the V1 or V2 IT Service Management Manager’s certification can gain the V3 ITIL Expert certification by attending this course and successfully completing the Manager’s Bridge Examination sat on the fifth day. Over the first four days delegates cover the subject areas within all five Lifecycle stages which are new to V3 and those existing subject areas of V...
 

ITIL v3 Service Offerings & Agreements
Course Format: Classroom
This course is aimed as those IT professionals who have a working need to understand and relate business requirements to the services IT provide and those responsible for agreeing and managing IT services. It may also be of interest to business managers seeking to develop a stronger working dialogue with their IT provider. The course will take participants through the entire lifecycle of develo...
 

ITIL v3 Release Control & Validation
Course Format: Classroom
The course is aimed at IT professionals who wish to develop specific, related key ITSM capabilities. This is achieved through acquiring a deeper, working understanding of how key aspects of service transition are practicably put into place across the Service Lifecycle. The course will help individuals understand the specifics of process integration, the roles and responsibilities performed by t...
 

ITIL v3 Planning, Protection & Optimisation
Course Format: Classroom
The Service Capability series is focused on role based clusters in a modular set, each with a certification. Each cluster contains groupings of processes and roles from within Service Management, intended to offer candidates a balanced knowledge of ITIL practices which have direct interaction and dependencies in their daily use. This Planning, Protection and Optimisation module focusses on: - A...
 

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