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ITIL training courses and schools
IT Infrastructure Library

School: QA Ltd.
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ITIL V3 Overview
Course Format: On-site
This course is aimed at all levels of IT professionals, Customers, and Users involved in the provision or receipt of IT Services. This course provides a high level overview of Service Management and introduces delegates to the five core volumes which comprise ITIL version 3: Service Strategy Service Design Service Transition Service Operation Continual Service Improvement The ...
 

ITIL V2-V3 Manager’s Bridge
Course Format: On-site
QA’s ITIL V2-V3 Manager’s Bridge to Expert Certificate course gives candidates a fast track route to the new ITIL Version 3 Expert Certificate. This Five Day Course compliments training from previous ITIL versions, and is designed for holders of existing ITIL Managers Certificates. The aim of the course is to highlight the new topics in ITIL Version 3 and the main differences from earlier IT...
 

School: Steria Learning Services
[All Courses]

ITIL Service Management Foundation Certificate
Course Format: On-site
This course provides IT Managers and Practitioners with a practical understanding of the key concepts, principles, processes and functions that enables successful IT Service Management provision. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL best practice service lifecycle approach. Objectives The course enables delegates to unde...
 

School: ILX Group
[All Courses]

ITIL Service Level Management Practitioner (Certificate)
Course Format: Classroom
Many IT professionals responsible for managing service levels make the mistake of focusing on a document â€?Service Level Agreement â€?and not the process of Service Level Management. In this course learn what the difference is and how to successfully implement and manage relationships between IT, your ‘customersâ€?and your ‘suppliers’.
 

ITIL Service Desk and Incident Practitioner (Certificate)
Course Format: Classroom
The Service Desk forms the main day-to-day interface between IT Services and its customers, and is responsible for creating a good image about the quality and availability of services. It provides a single point of contact for customers, thereby improving service quality and assists in managing customer expectation. The Service Desk will utilise the Incident management process to restore servic...
 

ITIL Problem Management Practitioner (Certificate)
Course Format: Classroom
Whilst most IT sites have an incident handling function in place (the Service Desk), most organisations today still pay ‘lip service�to the Problem Management process �fixing incidents rather than the problem. Organisations need to be guided in a systematic and disciplined approach to problems affecting their IT services. For the efficiency and effectiveness of their business, it is important...
 

ITIL Configuration Management Practitioner (Certificate)
Course Format: Classroom
Configuration Management provides a logical model of the infrastructure or a service by identifying, controlling, maintaining and verifying the versions of configuration items in existence.
 

ITIL Change Management Practitioner (Certificate)
Course Format: Classroom
The Change Management process offers a means to control all changes in order to reduce the adverse impact of change related incidents. This approach ensures that risk assessment, business impact and approval are all considered prior to any change implementation. Change Management provides a mechanism to control and manage the initiation, implementation and review of proposed changes to the oper...
 

ITIL Managers Certificate - Service Delivery
Course Format: Classroom
The ITIL® Manager’s Certificate course is intended for people with at least five years relevant IT experience. Examination candidates must hold the Foundation Certificate in IT Service Management. Holders of the Foundation Certificate in ITSM gained before August 2001 will need to update their knowledge to Version 2 of ITIL® best practice, before attending the course. Service Management who may...
 

ITIL v3 Foundation (Certificate)
Course Format: Classroom
ITIL is now set to deliver even greater efficiency and productivity improvements, following a complete refresh of the framework. With the focus of ITIL V3 now firmly placed on integrating technology and business, rather than just aligning them, you can expect to see the benefits of ITIL V3 right the way through an organisation. Thousands of organisations worldwide are already realising ...
 

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