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ITIL training courses and schools
IT Infrastructure Library

School: Parity Training Ltd.
[All Courses]

ITIL v3 Service Transition
Course Format: Classroom
Service Transition focuses on introducing new or changed services into the "live environment" and the transition from development into live and the associated documentation, processes, procedures an early life support. The course includes a detailed look at Service Asset and Configuration Management, Knowledge Management, Change Management, Release and Deployment, Service Validation a...
 

ITIL v3 Service Strategy
Course Format: Classroom
The Service Lifecycle series will focus on each stage of the Lifecycle and syllabi are matched to each of the five core practice areas. Service Strategy focuses on Strategies, Policies and constraints: how to create and implement strategy, manage a service portfolio, perform financial management and determine return on investment. Course Objectives Candidates completing the course can expect ...
 

ITIL v3 Service Operations
Course Format: Classroom
Service Operations focuses on supporting operations day-to-day. It will focus upon all of the functions and processes required to deliver effective and efficient services that have completed the Service Strategy, Design and Transition phases; Service Operations will deal with the day to day requirements of the business and how these should be handled and dealt with, ranging from the Service Des...
 

ITIL v3 Service Design
Course Format: Classroom
The Service Lifecycle series will focus on each stage of the Lifecycle and syllabi are matched to each of the five core practice areas. Service Design focuses on policy, planning and implementation through: availability, capacity, service continuity, service level management and outsourcing.
 

ITIL v3 Service Management (Certificate)
Course Format: Classroom
The latest version of ITIL® (IT Infrastructure Library v3) provides a detailed set of best practice for Service Management. The library is published in five core books and covers a range of practices including Strategy, Design, Transition, Operation and Service Improvement. This foundation course introduces the Library as a whole, explaining aspects such as the framework and lifecycle while int...
 

School: Mondale IT Solutions Ltd.
[All Courses]

ITIL V3 Lifecycle Certificate in Service Transition
Course Format: Classroom
The ITIL Service Transition Certificate Course is one of five lifecycle courses that fit into the intermediate stream for ITIL Version 3 certification. It is a free-standing qualification but it is also a module contributing to the ITIL Expert in IT Service Management Certificate This certification is aimed at people involved with the management and control of Service Transition and, as such...
 

ITIL V3 Lifecycle Certificate in Service Strategy
Course Format: Classroom
The ITIL(R) Lifecycle Certificate in Service Strategy Course is one of the five modules that fit into the lifecycle stream for ITIL(R) Version 3 certification. The course is intended to provide the holders of the ITIL(R) Foundation certificate in IT Service Management with a practical level of proficiency in the management of the Service Strategy stage of the Service Lifecycle and to test an...
 

ITIL V3 Lifecycle Certificate in Service Operations
Course Format: Classroom
The ITIL Service Operation Certificate Course is one of five lifecycle courses that fit into the intermediate stream for ITIL Version 3 certification. It is a free-standing qualification but it is also a module contributing to the ITIL Expert in IT Service Management Certificate This certification is aimed at people involved with the management and control of Service Operation and, as such, ...
 

ITIL V3 Lifecycle Certificate in Service Design
Course Format: Classroom
The ITILï¿?Lifecycle in Service Design Course is one of the five courses that fit into the lifecycle stream for ITILï¿?Version 3 certification. This certification is intended to enable the holders of the ITILï¿?Foundation certificate in IT Service Management to acquire the skills needed to have a comprehensive understanding of the processes and roles described in the Service Design element of the...
 

ITIL V3 Lifecycle Certificate in CSI
Course Format: Classroom
The ITIL Lifecycle in Continual Service Improvement Certificate is one of five courses that fit into the lifecycle stream of the ITIL Version 3 certification This certification is intended to enable the holders of the ITIL Foundation certificate in IT Service Management to acquire the skills needed to begin the practical application of the concepts, covered by this course, in support of the ...
 

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