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Personal Development training courses and schools

School: Mondale IT Solutions Ltd.
[All Courses]

Verbal Communication Skills
Course Format: Classroom
By the end of the course you will be able to: define effective communication demonstrate listening and questioning skills effectively identify how your inner thinking affects the way you communicate state the relevance of non-verbal communication recognise the impact of your communication style on others using recognised models describe the importance of assertiveness and its impact ...
 

Understand People and Conflict
Course Format: Classroom
By the end of the course you will be able to: create trust and respect in relationships understand why people are motivated to do the things they do create cohesive teams who understand each other work and perform at higher levels reduce the stress caused by conflict in the work environment gain time and increased productivity help people work together without accidentally causing ...
 

Transforming Business Processes Workshop
Course Format: Classroom
How will my company benefit? Once you see what can be achieved you will no longer be satisfied with performance that is merely good. Seeing the bigger picture of process improvement will create managers who have the passion and vision to coordinate company wide improvement initiatives that make a real and sustainable difference. Managers will gain a better understanding of how customer valu...
 

Train the IT Trainer
Course Format: Classroom
By the end of the course you will be able to: describe a systematic approach to the identification and analysis of training needs consider how effectively users are utilising their PC products identify your role in the training process set clear learning objectives for yourself and the trainees develop and implemented a successful lesson plan describe the learning cycle demonstrate...
 

The Manager’s Role in Customer Service
Course Format: Classroom
By the end of the course you will be able to: identify your internal and external customers explain your role in the provision of customer service clarify customer requirements and expectations identify the resources required to ensure staff can fulfil their responsibilities support your teams so they provide consistent excellent service set personal and corporate customer service go...
 

Technical Team Leading
Course Format: Classroom
By the end of the course you will be able to: use new skills in motivation, communication and organisation feel more confident about managing a team plan workloads managing performance manage your time communicate with clarity drive the team forward manage your stress levels gain more recognition for what you do.
 

Stepping Up to Management
Course Format: Classroom
By the end of the course you will be able to: develop new skills in time management, communication build confidence in your own abilities feel more confident about managing a team plan workloads dealing with issues plan work for your team communicate simply and clearly manage both their time and your own emulate good team leaders understand how to balance teambuilding, develo...
 

Speed Reading
Course Format: Classroom
By the end of the course: you will save time and enjoy reading more! you will cut your reading time by at least 50% your knowledge will be accurate and stay with you longer your ability to remember what you read (and heard) will be enhanced you will no longer suffer from drifting off while you read you will know how to focus better you will have access to special web sites related ...
 

Solve Problems and Make Decisions
Course Format: Classroom
By the end of the course you will be able to: practice using various tools and techniques to recognise, investigate and analyse problems. describe the scope of the problem and its impact on the bigger picture. capture relevant data and information and use it in a methodical way to identify possible solutions. assess your natural creativity. plan the implementation and communication of ...
 

Secret of Success
Course Format: Classroom
By the end of the course you will be able to: understand how you learn understand where your talent lies identify the type of intelligence in which you dominate learn how to feel content and happy build the self belief to motivate yourself without needing to seek approval from others.
 

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