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Personal Development training courses and schools

School: Mondale IT Solutions Ltd.
[All Courses]

Maximising Customer Satisfaction in a Technical Environment
Course Format: Classroom
By the end of the course you will be able to: identify good and bad customer service behaviour identify the five stages needed to build rapport obtain from customers a clear understanding of their expectations recognise and use techniques such as matching, pacing and signalling to control the call use effective questioning techniques to clarify customer requirements and expectations ...
 

Managing Stress to Thrive Under Pressure
Course Format: Classroom
By the end of the course you will be able to: define stress and identify causes of positive and negative stress recognise the symptoms of stress in yourself and others around you review how vulnerable you are to stress recognise the six key phases of stress management identify strategies for coping with stress to include clear goal setting and recognising procrastination examine tech...
 

Managing Project involving 3rd Parties
Course Format: Classroom
By the end of the course you will be able to: gain a picture of the extra issues and risks that you will have to consider when 3rd parties are involved in the project for which you are a stakeholder ensure that you understand these issues and can plan for them monitor and control them achieve benefit of both parties complete successful projects understand the unique issues when emplo...
 

Managing Difficult Situations
Course Format: Classroom
By the end of the course you will be able to: learn what motivates you, enabling you to choose activities that will make you feel more satisfied learn and practice how to stay in control of a situation whilst keeping the communication open and friendly save time and energy by reducing stressful situations gain the respect of your colleagues build the self belief to motivate yourself wi...
 

Manageing People in Projects
Course Format: Classroom
By the end of the course you will be able to: recognise the importance of running a successful project to the organisation explain the importance of people management in projects list the skills required to manage people when running a project identify the line/ project manager�s responsibilities for managing people state the range of leadership styles available discuss the criteria ...
 

Manage the Team
Course Format: Classroom
By the end of the course you will be able to: plan work for your team motivate them to complete it to the best of their ability coach so that their efforts match requirements manage your time communicate with clarity drive the team forward manage your stress levels gain more recognition for what you do
 

Manage Relationships Enable Change
Course Format: Classroom
By the end of the course you will be able to: recognise different types of change and their impact on the way people work identify people�s responses to change and understand why people often resist it help people work constructively through change state the importance of creating a shared vision for the future and develop the skills to build the vision recognise how people respond to ...
 

Manage Outsourced Service Providers
Course Format: Classroom
By the end of the course you will be able to: understand the criteria you should apply in making the decision to outsource be prepared for the issues that will arise in requesting and receiving service provider tenders and questionnaires judge which Service Provider is likely to best satisfy your Acceptance Criteria understand the fundamental structure of a contract, service level agreem...
 

Making an Impact at Meetings
Course Format: Classroom
By the end of the course you will be able to: clarify your specific role in relation to each agenda item identify potential opposition prior to a meeting prepare your contributions to ensure maximum influence over discussions use the dimensions of self-esteem to create a �feel good�factor among the group build personal credibility use body language to communicate and influence res...
 

Making a Business Case
Course Format: Classroom
By the end of the course you will be able to: define the key components of a business case produce a Cost Benefit Analysis determine the Payback Period, Return on Capital, Net Present Value and Internal Rate of Return for a business case link your message to key corporate strategies write a Management Summary develop a bank of business cases on which to draw.
 

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