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Personal Development training courses and schools

School: Mondale IT Solutions Ltd.
[All Courses]

Developing Leadership Presence
Course Format: Classroom
By the end of the course you will be able to: project presence and energy in all aspects of their leadership role build effective, long-lasting relationships based on mutual trust present ideas and information with power and passion communicate with clarity, persuasiveness and impact engage, energise and inspire others creatively adapt communications to meet the diverse needs of thei...
 

Dealing with Challenging Customers
Course Format: Classroom
By the end of the course you will be able to: identify your preferred behaviours when communicating and its impact on others recognise the use of effective questioning and of active listening techniques consider the impact of non-verbal communication and have identified the five stages of rapport deal with conflict constructively recognise and use transactional analysis deal more effec...
 

Customer Care via Email
Course Format: Classroom
By the end of the course you will be able to: agree what a professional response to an email should look like and contain identify your barriers and strengths when communicating via email state the importance of using plain English and the Plain English Campaign demonstrate a systematic approach to written communication ï¿?using the four block structure discuss and review the use of app...
 

Customer Care Over the Telephone
Course Format: Classroom
By the end of the course you will be able to: portray to your customer a positive image of your company demonstrate the importance of taking responsibility to achieve customer satisfaction obtain from customers a clear understanding of their expectations handle challenging callers calmly and confidently demonstrate how you will reassure customers that their needs will be satisfied.
 

Creative Positive Relationships
Course Format: Classroom
By the end of the course you will be able to: Assess your motivational value system (using SDI) Understand the motivations of other people Realise how you may be seen by others with different motivations Learn the key ingredients of successful working relationships Understand how to sell your ideas to other people in their terms rather than your own Practice getting the other personï¿...
 

Contract Law
Course Format: Classroom
By the end of the course you will be able to: understand the basic principles of contract law in plain English read and understand contract terms and legal terminology understand what is a binding Offer and what constitutes Acceptance of the Offer recognise significant Contractual clauses that create binding rights and duties gain insight into the implications of different contract dra...
 

Consulting Skills
Course Format: Classroom
By the end of the course you will be able to: recognise the stages in the consulting cycle identify and create the key ingredients of a beneficial partnership recognise and respond to clientsï¿?motivation factors and the develop the skills to use them in relationship building utilise tools for handling difficult situations with tact and sensitivity evaluate the impact of different stake...
 

Conflict Resolution
Course Format: Classroom
By the end of the course you will be able to: recognise the root causes of all forms of conflict define the characteristics of conflict in general identify your preferred style for dealing with conflict describe the importance of interpersonal behaviours when dealing with conflict select the most appropriate tactic for dealing with conflict recognise how different types of behaviour ...
 

Communicate Effectively
Course Format: Classroom
By the end of the course you will be able to: communication effectively apply the push/pull model of communicating state the attributes of effective listeners and incorporate them into your own listening skills give and receive feedback demonstrate listening and questioning skills effectively identify how your inner thinking affects the way you communicate recognise the mistakes th...
 

Coaching for Results
Course Format: Classroom
By the end of the course you will be able to: define coaching and describe the coaching cycle identify what helps and what hinders the coaching process enhance your skills as a coach including the use of feedback to help individuals develop develop the confidence to encourage people to solve their own work problems recognise coaching opportunities to develop staff.
 

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