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Quality training courses and schools
Quality Control Process and Management, TQM

School: British Quality Foundation
[All Courses]

sustainable change Workshop
Course Format: Classroom
Understand how to achieve radical and discontinuous changes in capabilities and performance. Delegates will: Understand what change means in the new world Gain an appreciation of new thinking in creating sustainable change Understand some of the latest emerging tools and techniques Identify where opportunities actually exist for making improvements within your organisation Worksho...
 

knowledge management strategy Workshop
Course Format: Classroom
Understand the critical success factors involved in introducing knowledge management Delegates will: Examine how to structure activities aimed at creating their own KM strategies Understand the importance of getting staff involved Gain insights into how to identify their organisation¡¯s knowledge areas Steps involved in creating a knowledge management strategy Learn how the compon...
 

Lean Six Sigma Workshop
Course Format: Classroom
An introduction to Six Sigma / Lean Six Sigma and how it can be used to improve both the efficiency and effectiveness (delighting customers) of key processes Delegates will: Develop a practical understanding of the fundamental principles of Lean Six Sigma and how these are reflected in the DMAIC improvement project methodology Learn how to organise a Lean Six Sigma improvement programm...
 

Committed to Excellence (C2E) Workshop
Course Format: Classroom
Gain an understanding of the benefits of the different Levels of Excellence, the international recognition scheme, and determine which level is appropriate to your organisation Understand the processes, timscales, and costs behind each level Explore different approaches to assessment Learn what assessors and validators are looking for in order make the best of your application Hear from...
 

Innovation in Organisation Workshop
Course Format: Classroom
Understand a thinking structure that works equally well on the shop floor and in the boardroom Delegates will: Understand of the power of thinking inside the box Discover simple yet powerful creative thinking catalysts (without getting pink and fluffy) Gain confidence to apply the techniques in the workplace through interactive practice Have the opportunity to improve their own prod...
 

lead high performing teams Workshop
Course Format: Classroom
Understanding the importance of leading high performing teams Delegates will: Gain an understanding into what makes a high performance team Understand appropriate leadership in a high performance team Learn the importance of the attitude of teams when considering a quality environment Through a project and review have an opportunity to explore others experiences Gain insight into ...
 

measure and manage business performance Workshop
Course Format: Classroom
Design and implement an effective measurement and people management framework linked to your Strategic Goals and use it to manage the performance of your organisation Delegates will: Gain an understanding of how to define measurement principles to enable the achievement of your goals Review the purpose and value of the different types of measures Use a proven methodology to create a m...
 

Health and Safety legislation and improve business efficiency Workshop
Course Format: Classroom
Understand the practical implications of Health and Safety legislation to improve business efficiency. Delegates will: Understand current legislative requirements Appreciate that effective management avoids inappropriate red tape Learn how developing trends and recent case study law can be used to identify best practice Learn how to identify and address the key risk factors in the work...
 

establish customer requirements and measure customer satisfaction Workshop
Course Format: Classroom
Understand how to establish customer requirements and measure customer satisfaction Delegates will: Appreciate why understanding customer requirements (both external and internal) is central to an organisation¡¯s success Understand the difference between the customers¡¯ requirements and what the organisation believes its customers want Learn about the different techniques that can be us...
 

benchmarking to improve performance Workshop
Course Format: Classroom
Develop an understanding of the principles of benchmarking to enable managers to lead benchmarking studies in their own organisations Delegates will: Understand what benchmarking is Use a consistent benchmarking approach Appreciate the different types of benchmarking, their benefits and limitations Understand how to identify and engage with appropriate benchmarking partners Be abl...
 

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