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CRM training courses and schools
Customer Relationship Management

School: Unitek Information Systems
[All Courses]

Microsoft CRM 4.0 Applications
Course Format: Classroom
This three-day course explores the Microsoft CRM application from a user’s perspective. Application functionality covered in the course includes Core CRM Navigation, User Interface, Outlook Client, and the Sales Management module. This application course does not include materials or instructor discussion of Microsoft CRM Installation, Application Configuration, Workflow Configuration, Cus...
 

Microsoft CRM 4.0 Customization & Configuration
Course Format: Classroom
This three-day instructor-led course provides students with the knowledge and skills to plan, develop, and apply Microsoft CRM 4.0 Customizations. The course focuses on using Microsoft CRM 4.0 Customization tools. This three-day training material provides individuals with the tools to configure and customize Microsoft Dynamics CRM 4.0. Configuration topics include setting up business managem...
 

Installation & Deployment in Microsoft Dynamics CRM 4.0
Course Format: Classroom
Chapter 1: Microsoft Dynamics CRM Components Lessons Microsoft Dynamics CRM Server Microsoft Dynamics CRM for Office Outlook Microsoft Dynamics CRM E-mail Router Microsoft SQL Server 2005 Active Directory Internet Information Services Chapter 2: Planning the Implementation of Microsoft Dynamics CRM 4.0 Lessons Planning the Microsoft Dynamics CRM Deployment Hardware Requirements ...
 

Dynamics CRM 4.0 Readiness Boot camp
Course Format: Classroom
Installation & Deployment Microsoft Dynamics CRM 4.0 Components Planning the Implementation of Microsoft Dynamics CRM 4.0 Microsoft Dynamics CRM 4.0 Server Installation Microsoft Dynamics CRM 4.0 E-mail Router Microsoft Dynamics CRM 4.0 for Microsoft Office Outlook Redeploying Microsoft Dynamics CRM 4.0 Upgrading to Microsoft Dynamics CRM 4.0 Uninstalling and Repairing Microsoft Dynami...
 

School: Strativity Group, Inc.
[All Courses]

Customer Experience Management Certification
Course Format: Classroom
Seeking new and innovative ways to differentiate your products and services from your competition? Learn how to implement Customer Experience Management (CEM) strategies within your organization to help build lasting relationships with your customers and strategically transform your customer experiences to maximize revenue and profit.
 

School: Professional Development Center
[All Courses]

Customer Relationship Management Workshop
Course Format: Classroom
A program for all members of the organization including: Manufacturing Engineering Quality Sales administration Customer service The 10-week, 4-hours per class course will include techniques for better internal and external customer communication. Each participant will learn and practice techniques for: Improved communication skills Active listening skills Maintaining y...
 

School: ENO.com
[All Courses]

SAP Customer Relationship Management (CRM)
Course Format: On-site
Following is a list of some of our most popular SAP CRM course offerings: Mobile Sales Configuration and Deployment CRM 4.0 (Upgrade and Overview) BW/CRM Integration for Optimal Sales Reporting Using SAP-CRM for Internet Sales Using CRM 4.0 for Opportunity Management
 

Contact Centers/CRM
Course Format: On-site
Training supporting Avaya solutions such as Multimedia Contact Center, Avaya MultiVantageâ„?Call Center, Proactive Contact Management, Self Service, and more
 

School: Duke University Executive Education
[All Courses]

Customer Relationship Management
Course Format: Classroom
Successful customer relationship management involves more than understanding your customers�needs and communicating with them. It is a business philosophy that encompasses all parts of the organization to provide a single integrated view of the customer. Customer relationship management simultaneously increases customer satisfaction and maximizes profits. Participants in Duke’s Growing Your...
 

School: QuickStart Intelligence
[All Courses]

CRM 3.0 - Install, Configure and Customize
Course Format: Classroom
This Five-day combination instructor-led course covering both the 8526 Installation and Configure CRM 3.0 as well as the Customization CRM 3.0 course. The omitted material from 8526 is covered in the appedix and QuickStart can provide additional blending training on the Appendix if required by students. The Combination Course provides students with the knowledge and skills to install and config...
 

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