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CRM training courses and schools
Customer Relationship Management

School: QuickStart Intelligence
[All Courses]

Microsoft CRM Service Scheduling
Course Format: Classroom
This one-day course explores the Microsoft CRM application from a user’s perspective. Application functionality covered in the course includes Core CRM Navigation, User Interface, Outlook Client, and the Service Scheduling module. This application course does not include materials or instructor discussion of Microsoft CRM Installation, Application Configuration, Workflow Configuration, Cus...
 

Microsoft CRM Service Management
Course Format: Classroom
This one-day course explores the Microsoft CRM application from a user’s perspective. Application functionality covered in the course includes Core CRM Navigation, User Interface, Outlook Client, and the Service module. This application course does not include materials or instructor discussion of Microsoft CRM Installation, Application Configuration, Workflow Configuration, Customization,...
 

Microsoft CRM Marketing Automation
Course Format: Classroom
This one-day course explores the Microsoft CRM application from a user’s perspective. Application functionality covered in the course includes: â€Â?Core CRM Navigation â€Â?User Interface â€Â?Outlook Client â€Â?Marketing Automation module This application course does not include materials or instructor discussion of Microsoft CRM Installation, Application Configuration, Workflow Co...
 

Microsoft CRM Sales Management
Course Format: Classroom
This one-day course explores the Microsoft CRM application from a user’s perspective. Application functionality covered in the course includes Core CRM Navigation, User Interface, Outlook Client, and the Sales Management module. This application course does not include materials or instructor discussion of Microsoft CRM Installation, Application Configuration, Workflow Configuration, Custo...
 

School: University of Massachusetts Lowell
[All Courses]

Customer Relationships Workshop
Course Format: Classroom
In today’s economy, successful companies understand that long-term revenue is the result of strong customer relationships. Companies that survive and prosper will have implemented customer focused processes, improved leadership styles and reward mechanisms, and will have invested in strengthening their employees�ability to develop long term relationships based on trust, value add and understan...
 

School: Kaw Area Technical School
[All Courses]

Customer Relations
Course Format: Classroom
This foundation customer relations training program equips all employees -- from the front line to the executive level -- with high-impact skills and strategies that result in visible improvements in service. It sets the stage for improving customer relations and building loyalty in your organization by providing proven methods for increasing teamwork, efficiency and productivity. Length: 8 to ...
 

School: Tippie College of Business
[All Courses]

Customer Relationship Management
Course Format: Classroom
Analytical approaches to customer relationship management; issues, techniques and terminology associated with database marketing and data mining; analysis of customer databases; assessing lifetime valuation (LTV) of customers, identifying "high potential" customers, estimating return on marketing investment, building predictive models to estimate the probability of response to a marke...
 

School: TechWise
[All Courses]

Microsoft Business Solutions CRM 1.2 Applications Professional
Course Format: Classroom
This course explores the Microsoft CRM application from a user’s perspective. Modules in this hands-on classroom experience include functionality available in both Standard and Professional editions of Microsoft CRM. Application functionality covered in the course includes Core CRM Navigation, User Interface, Sales for Outlook Client, Sales, and Customer Service. This application course do...
 

School: New Horizons Computer Learning Center - New York City
[All Courses]

Microsoft CRM 3.0 Service Management
Course Format: Classroom
Lesson 1: Microsoft CRM Concepts Microsoft CRM Modules Accessing Microsoft CRM Customer Records Customer Relationships Understanding customization availability Top Lesson 2: Microsoft CRM Client for Outlook Identifying the functionality available in the Microsoft CRM Client for Outlook Navigate within the Microsoft CRM client for Outlook user interface Navigate within the...
 

Microsoft CRM 3.0 Sales Management
Course Format: Classroom
This one-day course explores the Microsoft CRM application from a user perspective. Application functionality covered in the course includes Core CRM Navigation, User Interface, Outlook Client, and the Sales Management module. Outline: Top Lesson 1: Microsoft CRM Concepts Microsoft CRM Modules Accessing Microsoft CRM Customer Records Customer Relationships Understandi...
 

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