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Cisco training courses and schools
Cisco Networking System and Technologies

School: Tech 2000, Inc.
[All Courses]

CISCO UNIFIED CALLMANAGER MCS 5.0 (Certificate)
Course Format: Online
In this comprehensive five-day course you will learn how to integrate Cisco® Unified Communications into a network to meet voice and data requirements. Multiple hands-on Labs allow you to select, configure, and troubleshoot Cisco® Unified Communications products such as Cisco® Unified CallManager 5.0, Cisco® VG248 48-Port Analog Phone Gateway, Cisco Catalyst® 6000 Series Switches, and digital s...
 

Cisco IP Transfer Point (Certificate)
Course Format: Online
The Cisco® IP Transfer Point (ITP) is a family of integrated traditional and IP-based Signaling System 7 (SS7) signaling solutions for service providers. In this four-day course you will be taught the primary skills required to deploy, maintain, troubleshoot, and manage the Cisco® ITP. Each lecture session is followed by related lab work to reinforce the information taught. By the end of the w...
 

Cisco Quality of Service (Certificate)
Course Format: Online
The Implementing Cisco® Quality of Service (QoS) course provides students with in-depth knowledge of IP QoS requirements, conceptual models using Differentiated Services (DiffServ), Integrated Services (IntServ) and Best Effort (over provisioning), and the implementation of IP QoS on Cisco IOS® switch and router platforms. The curriculum covers the theory of IP QoS, design issues, and configur...
 

Cisco IPCC Advanced Scripting (Certificate)
Course Format: Online
Call center customers use Cisco® Enterprise IP Contact Center/Intelligent Contact Management (IPCC/ICM) to efficiently route call center contacts to the agent with the most appropriate skill set to assist the customer. Cisco® ICM scripting provides the tools needed to translate an organization s business rules for customer contacts into call-routing logic. In the Cisco® IPCC Advanced Scriptin...
 

Cisco IPCC Advanced Reporting Workshop (Certificate)
Course Format: Online
The Cisco Systems® Customizing ICM/IPCC Reports workshop is designed to provide students with a thorough understanding of the ICM reporting environment and the technical aspects of implementing custom reports in WebView. Although the workshop focuses on the IPCC implementation, participants familiar with traditional ICM installations can also benefit from the topics covered. In order to lay the...
 

Cisco ICM Multichannel Options (Certificate)
Course Format: Online
This 5-day course is intended for personnel within a multi channel call center environment who will have day-to-day interaction with the ICM products from Cisco®. The course covers the ICM E-Mail Manager Option and the ICM Web Collaboration Option. The course will cover the features of both options as well as the integration with ICM. You will learn: Discuss the operation of the ICM 5 Web Col...
 

Cisco Voice over IP (Certificate)
Course Format: Online
CVOICE lays the foundation for gaining hand-on skills and significant understanding of packet telephony by presenting the technologies that are common for both Enterprise and Service Provider students. The course also teaches students how to use the available Cisco® tools to find the information needed to accomplish their everyday tasks. Since no two networks are alike, this approach enables a ...
 

Cisco CallManager MCS Boot Camp (Certificate)
Course Format: Online
Cisco® CallManager MCS boot camp teaches the student how to integrate the Cisco® AVVID (Architecture for Voice, Video and Integrated Data) solution to meet voice and data requirements. Extensive practical labs offer additional opportunities to learn by providing exercises to select, configure, and troubleshoot the wide range of Cisco IP telephony products such as Cisco® CallManager, Cisco® VG20...
 

Cisco IPCC/ICM Deployement Methodology (Certificate)
Course Format: Online
Formerly Cisco® ICM and Cisc® IPCC Project Engineering course, the Cisco® IPCC/ICM Deployment Methodology course teaches Cisco® deployment methodology for the planning, design, and implementation phases of Cisco® IPCC Enterprise Edition 5.0 and Cisco® ICM Enterprise Edition 5.0 contact centers. Classroom presentation and group exercises illustrate the use of Cisco® best practices in the success...
 

Cisco IOS Unified Communications (Certificate)
Course Format: Online
This 5-day course provides the student with Unified Communications concepts, component definition, and high-level designs. This is also the core technology course in the certification path to achieve the CCNA® Voice designation. Students will be able implement and configure small to medium sized IP Telephony solutions. UC products covered during labs include the Cisco® Unified Communicatons Man...
 

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