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Customer training courses and schools
Customer Service and Care

School: Lorman Education Services
[All Courses]

Customer Service
Course Format: On-site
Learn great customer service skills to help you in today’s competitive business world. Take the headaches out of customer service training �we’ll come to you and teach you everything you need to know. Today’s economy demands excellent customer service, because happy customers translate into healthy bottom lines. Increase your customer satisfaction by contacting us today to set up this ...
 

School: UCLA Extension
[All Courses]

Customer Relationship Management
Course Format: Classroom
In the global marketplace, where the overriding emphasis is on cost, the value of the customer can transcend the great race to the bottom line and allow businesses to thrive while others are victimized by rapidly changing buying behavior fueled by an explosion of technology. This course provides students with a working knowledge of the principles and best practices for managing customer relatio...
 

Customer Relationship and Quality Service Management Workshop
Course Format: Classroom
In today’s competitive global environment, relationship selling and quality customer service provides your company with the competitive advantage needed to be successful! How well you, the salesperson, manages both your internal and external customers determines whether you achieve your objectives and goals. Value-added selling is a series of creative improvements in the sales process that...
 

School: Sunset Learning Institute, Inc.
[All Courses]

Cisco Unified Customer Voice Portal Implementation (Certificate)
Course Format: Classroom
Cisco Unified Voice Portal Implementation (CVPI) 7.0 is a hands-on, instructor-led course that covers the tasks necessary for the operation, administration, maintenance and provisioning (Ops Console) of Unified CVP as it is installed in a comprehensive Intelligent Contact manager Enterprise (ICME) environment. Lab exercises address the configuration of all CVP 7.0 product components as well as ...
 

Cisco Unified Customer Voice Portal Development (Certificate)
Course Format: Classroom
This five-day course teaches each student to use the CVP Studio graphical tool to build self-service IVR applications and to run and maintain them on the CVP VXML Server. This course also introduces the student to the other servers that may be part of their CVP solution. Hands-on practice includes programming labs and building applications that incorporate every element of CVP Studio into a...
 

School: Stanford Graduate School of Business
[All Courses]

Customer-Focused Innovation
Course Format: Classroom
The processes organizations use to pursue innovation can actually erode their capability to innovate. Systems built on stages and reviews simply bureaucratize the process and deflect attention from the user-experience. Then, by limiting responsibility for innovation to a specific department, these organizations actually underutilize the creative capabilities of other employees. Companies must c...
 

School: Skyline Advanced Technology Services
[All Courses]

Cisco Unified Customer Voice Portal Implementation (Certificate)
Course Format: Classroom
Cisco Unified Voice Portal Implementation (CVPI) 7.0 is a hands-on, instructor-led course that covers the tasks necessary for the operation, administration, maintenance and provisioning (Ops Console) of Unified CVP as it is installed in a comprehensive Intelligent Contact manager Enterprise (ICME) environment. Lab exercises address the configuration of all CVP 7.0 product components as well as ...
 

Cisco Customer Voice Portal Developer (Certificate)
Course Format: Classroom
CVPD 7.0 teaches each student to use the CVP Studio graphical tool to build self-service IVR applications and to run and maintain them on the CVP VXML Server. This course also introduces the student to the other servers that may be part of their CVP solution. Hands-on practice includes programming labs and building applications that incorporate every element of CVP Studio into a comprehensiv...
 

School: Kellogg School of Management Executive Education
[All Courses]

Managing Customer Relationships for Profit
Course Format: Classroom
This program inspires senior marketing, IT, and operations executives to design and implement successful customer relationship management strategies for their organizations. Representing a fundamentally different approach to marketing, the program presents a holistic view of customer relationship management by including concepts from marketing analytics, technology management, organization d...
 

Customer Insight Tools
Course Format: Classroom
Uncovering insights about your customers is essential for developing products and services that deliver value to the customer and generate profit for your organization. But while companies spend millions of dollars on expensive market research, how much actionable customer insight is actually being created? How do you unlock insight-- and value--from the customer information gathered? For co...
 

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