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Customer training courses and schools
Customer Service and Care

School: Benjamin Franklin Institute of Technology
[All Courses]

Automotive Service Advising and Customer Relations
Course Format: Classroom
Topics of study include customer interviewing and complaint assessment, flat rate and hourly methods of payment and benefit packages. Case studies are presented and guest lecturers from industry are utilized to reinforce service-advising principles.
 

School: Burnett Training Center
[All Courses]

Customer Service Workshop
Course Format: Classroom
This is an interactive workshop , based on extensive research delivering best business practices which can be implemented in any industry. There is a strong emphasis on telephone communication which can greatly benefit customer service and other support staff. Morning Class: 8:30 a.m. to 12:00 p.m. Introductions Developing a World Class Service Mentality Who are your customers? (class...
 

School: Duke University Executive Education
[All Courses]

Customer Relationship Management
Course Format: Classroom
Successful customer relationship management involves more than understanding your customers�needs and communicating with them. It is a business philosophy that encompasses all parts of the organization to provide a single integrated view of the customer. Customer relationship management simultaneously increases customer satisfaction and maximizes profits. Participants in Duke’s Growing Your...
 

School: Rogue Community College
[All Courses]

Retail Sales and Customer Service
Course Format: Classroom
Prepares individuals for continuing employment in retail sales. Topics covered include communication in the workplace, worker ethics, handling money, merchandising, safety, and security and loss prevention. Prerequisite: Employment or interest in becoming employed in a retail sales field.
 

Customer Service
Course Format: Classroom
Assists participants in identifying internal and external customers and how to deal with them effectively to improve productivity, relations, and the bottom line through the basic rules involved in good customer service. Prerequisites: Employed by a company or business that deals with the public and relies on good customer service to enhance the bottom line.
 

Telecommunications/Call Center Customer Service Representative
Course Format: Classroom
Provides the necessary skills for entry-level technical support/customer service representatives. Covers general communication skills, phone skills, customer relations skills, sales skills, advanced phone/customer relations skills, and skills that are transferable to other customer service jobs. Also provides basic key-boarding and computer training.
 

School: Western Nevada College
[All Courses]

Customer Service
Course Format: Classroom
The Customer Service Certificate of Achievement supports student opportunities in careers which focus on the service industry. It is designed to develop vital skills for success in all facets of business and industry. Emphasis focuses on effective communication, problem solving and customer satisfaction.
 

School: Anoka-Ramsey Community College
[All Courses]

Customer Service: Sensational Strategies for Internal and External Customer
Course Format: Classroom
According to the Merriam - Webster dictionary, a customer is a regular or frequent buyer. A customer is your best friend! According to the Merriam - Webster dictionary, service is defined as performance of official or professional duties, the act, fact, or means of serving. Service is asking your customer what they want and giving it to them! Our customers and how we serve them is not only our ...
 

School: University of Massachusetts Lowell
[All Courses]

Customer Relationships Workshop
Course Format: Classroom
In today’s economy, successful companies understand that long-term revenue is the result of strong customer relationships. Companies that survive and prosper will have implemented customer focused processes, improved leadership styles and reward mechanisms, and will have invested in strengthening their employees�ability to develop long term relationships based on trust, value add and understan...
 

School: University of Maine at Augusta
[All Courses]

Customer Service and Telecommunications (Certificate)
Course Format: Classroom
Certificate in Customer Service and Telecommunications Level I Curriculum COM102 Interpersonnal Communications 3 BUA100 Introduction to Business 3 CIS100 Introduction to Computing 3 BUA289 Topics in Business: Telecommunications Services 3 INT289 Professionalism in the Workplace 3 COL100 Introduction to the College Experience (optional: recommended for first-time college st...
 

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