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Customer training courses and schools
Customer Service and CareTotal 221 training course(s) at schools in United States.
Training Center(s)/Venue(s): Dawsonville, Georgia, United States
Tel.: 1-866-537-5376Excellent Customer Service in a Multicultural Environment
Course Format: Online
Serving diverse and multicultural customers is an exciting and challenging part of working in libraries today. But it also presents situations that may be new and unsettling for you. This course will help you begin to understand people with different cultural experiences and will give you some guidelines to help you serve multicultural customers. This course will introduce you to the basics of ...
Customer Service for Bars and Restaurants
Course Format: Online
Restaurant owners understand how important customer service is for a pleasant dining experience and bar owners know that excellent and friendly service are vital to repeat business. From this online course employees will learn sales techniques, in addition to hospitality skills. Bar and restaurant consultant, Kellie Nicholson, stresses the value of a smile and a kind word for greater tips and t...
Customer Service (Certificate)
Course Format: Online
This series is designed to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution. The series also provides an overview of creating a customer service department that useful tools for providing excellent customer service.
Dealing with Customer Complaints
Course Format: Online
When customers complain, it shows they care. You want customers to complain so you can fix the problem. The challenge is to know the best way to resolve the situation. During this program, you’ll learn why an organization should seek customer complaints, and learn appropriate customer service responses. You’ll also learn a technique to help work through challenging customer service si...
Complaints And Angry Customers
Course Format: Online
The Complaints and Angry Customers course helps sales and service providers understand how to approach the more difficult and challenging situations they抣l encounter. It provides participants with a 6 step method for handling complaints, communication strategies for staying in control and for soothing feelings that are running high. And it equips participants with a process to help them meet th...
Demanding Customers
Course Format: Online
The Demanding Customers course guides sales and service providers through a series of scenario based option paths. This will show the participant how to manage an angry customer, understand why a customer might be shy and help an undecided customer come to a decision. It will help to deal with a customer who isn’t right, but who is a customer, and who �with skill �will still be one in the fut...
Advanced Customer Relationship Management
Course Format: Online
In todays highly competitive business environment, knowing your customers well and effectively interacting with them is a mission-critical exercise. This emphasis on developing and enhancing customer loyalty has evolved over the years and is now called Customer Relationship Management or CRM. CRM has assumed a crucial role in the enterprise. According to a study conducted by the Aberdeen Group ...
Customer Relationship Management
Course Format: Online
In today’s highly competitive business environment, knowing your customers well and effectively interacting with them is a mission-critical exercise. This emphasis on developing and enhancing customer loyalty has evolved over the years and is now called Customer Relationship Management or CRM. CRM has assumed a crucial role in the enterprise. According to a study conducted by the Aberdeen Group...
Customer Service Plus
Course Format: Online
The difference between success and failure in today’s business environment is customer service. In this course you’ll learn the basics of customer service and how to consistently provide high-quality customer service.
Your expert-led training is presented by Lee Miller. Lee Miller is a consultant, speaker, executive coach and corporate trainer. A graduate of Harvard Law School, he is the Ma...
Commitment to World-Class Customer Care
Course Format: Online
Customer loyalty is the crowning achievement in any business. Customer loyalty is absolute leverage on profitability and growth. It means that your success is cumulative from year to year. In today`s business environment, a satisfied customer is no longer enough. We have all entered a new age wherein we must positively astonish our customers by anticipating their needs. To be Customer Need Driv...
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