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Customer training courses and schools
Customer Service and Care

School: EC-Council
[All Courses]

Customer Relationship Management
Course Format: Online
Companies e-business prospects are often derailed by poor customer support because companies don’t understand the frantic pace of Internet time. Procurement, fulfillment, and post-sale support can be severely crippled by poor communication channels. Customer Relationship Management explains the circular relationship between suppliers, technology, and customers, which together provide the i...
 

School: Harvard Business School
[All Courses]

Building and Leading Customer-Centric Organizations
Course Format: Classroom
In today’s turbulent markets, companies face greater competition, fewer resources, and more demanding customers—making future growth and profitability elusive if not impossible goals. Even with a deep understanding of their customers, many businesses are still struggling to become customer centric. In response, Building and Leading Customer-Centric Organizations explores how customer centr...
 

School: Ferris State University
[All Courses]

Customer and Market Systems and Analysis
Course Format: Classroom
The measurement and analysis of customer requirements/needs and customer satisfaction/dissatisfaction are considered in the framework of a performance-metric-based management philosophy. The use of survey instruments and focus groups and the tracking and analysis of this data is emphasized. A hands-on project is required that provides practice and demonstrates the mastery of these topics.
 

School: Fast Lane Consulting and Education Services, Inc.
[All Courses]

Cisco Unified Customer Voice Portal Implementation
Course Format: Classroom
Upon completing this course, the learner will be able to meet these overall objectives: Explain the components, function, and call flow of a Cisco Unified CVP solution when deployed in either a standalone or comprehensive model. Group, summarize, and complete the steps necessary to configure a functional Cisco Unified CVP comprehensive deployment model with Cisco Unified ICM Enterprise. ...
 

School: Element K
[All Courses]

Customer Service Communications
Course Format: Online
In this course, you will discover the tools and techniques for providing service face-to-face, over the telephone, and via the Internet. Objectives: This course covers the importance of effective face-to-face, telephone, and Internet communication
 

Customer Relationships
Course Format: Online
Customer service does not happen magically. It takes work. This course will give you an idea of how well your business is centered on the needs of its customers. Objectives: In this course, you will identify various techniques to improve the level of service that you provide to your customers and build customer relationships that will last.
 

Excellence in Technical Customer Service
Course Format: Online
In this course, you will apply important principles and skills you can use as a technical customer service representative.Customer service professionals providing technical support or service, on-site or by way of call center or email. Objectives: In this course, you will practice skills and apply principles for providing face-to-face customer service to customers with technical issues.
 

School: Eide Bailly LLP
[All Courses]

Use Customer Service to Turn Transactions into Relationships
Course Format: On-site
Who should attend? Managers as well as the team that deal directly with customers & clients. - Identify current customer needs and anticipate customer expectations - Use our proven process for defusing angry customers and hotheads quickly - Turn complaining customers into company advocates - Think on your feet and find creative solutions - Listen for understanding and demonstrate em...
 

Cold Call and Build New Customers
Course Format: On-site
Who should attend? Sales people, account executives, appointment setters, inside sales representatives and sales managers �everyone who wants to develop new business through successful cold calling. - Employ 7 ways to charge yourself up to make cold calls - Use 10 proven strategies to get past the gatekeeper - Understand what buyers want and how to get them excited - Develop creativ...
 

School: The Culinary Institute of America
[All Courses]

Beverages and Customer Service
Course Format: Classroom
This course will provide an introduction to a wide variety of beverages, models of beverage service, processes of receiving, storing, and preparing beverages. Instruction will emphasize hot beverages such as teas, coffees, coffee-based drinks, and cocoas; cold drinks such as beer, wine, spirits, juices, sodas, and fruit drinks; and the range of alcoholic and non-alcoholic drinks available to pa...
 

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