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Customer training courses and schools
Customer Service and CareTotal 221 training course(s) at schools in United States.
School: Convergent Communications Inc.
[All Courses] Training Center(s)/Venue(s): Cincinnati, Honolulu, Little Rock, Los Angeles, Miami, New York, Phoenix, Rockville, San Diego, , United States
Tel.: 301-565-0138Cisco Unified Customer Voice Portal Implementation (CVPI) Version 7.0
Course Format: On-site
Cisco Unified Voice Portal Implementation (CVPI) 7.0 is a hands-on, instructor-led course that covers the tasks necessary for the operation, administration, maintenance and provisioning (Ops Console) of Unified CVP as it is installed in a comprehensive Intelligent Contact manager Enterprise (ICME) environment. Lab exercises address the configuration of all CVP 7.0 product components as well as ...
School: Colorado State University College of Business
[All Courses] Training Center(s)/Venue(s): Fort Collins, Colorado, United States
Tel.: 970-491-1499Customer Relationship Management (Certificate)
Course Format: Classroom
Customer Relationship Management (CRM) centers on practices that enable a business to satisfy and retain customers. It represents a paradigm shift from an acquisition focus to a retention and relationship focus. The philosophy behind CRM is on keeping customers and improving customer relationships rather than acquiring new ones. Today many of the marketing methods include direct mail, interacti...
School: Carroll Community College
[All Courses] Training Center(s)/Venue(s): Westminster, Maryland, United States
Tel.: 410-386-8100Customer Service
Course Format: Online
As a manager, you probably interact with customer service personnel every day. But are you empowering your organization with quality customer service suggestions? In this six-week online course, you’ll discover the dynamite methods for bringing out the best in your team, measuring customer service, and learning what you need to do to anticipate the needs of your reps and your customers. As...
School: California State University Fullerton
[All Courses] Training Center(s)/Venue(s): Fullerton, Garden Grove, Irvine, California, United States
Tel.: 714.278.2611Customer and Process Management in the Supply Chain
Course Format: Classroom
Analyze the basic elements and strategies of supplier relationships as seen from a customer service perspective. Customer service is considered the catalyst for reorders along the supply chain. You will learn about these concepts from both an operational and managerial approach. Topics include technical innovations (JIT, EDI, MRP) and the critical role customer service plays in developing leadi...
Customer Service Excellence
Course Format: Classroom
Learn how to develop a customer service strategy, provide the necessary leadership to foster a service-oriented culture, and measure customer service before and after the sale. You will also focus on how to establish supportive personnel policies, and design for top quality as perceived by the customer.
Managing the Value Stream from Creation to Customer
Course Format: Classroom
The value stream includes the specific activities required to design, order and provide a specific product-from concept to launch, order and delivery to the customer. Value stream mapping is the identification of all the specific activities occurring along a value stream for a product or product family. Learn to baseline the current state of the organization and create a desired future state th...
Customer Service and the Claims Examiner
Course Format: Online
This is a comprehensive introduction to customer service in an insurance environment. Learn the skills required to deliver exceptional customer service in claims processing through effective oral and written communications and the art of negotiating. Gain an understanding of customer perceptions and expectations, and learn project and time management techniques to facilitate customer satisfacti...
Customer Satisfaction and Focus
Course Format: Classroom
To compete in today’s challenging business environment, organizations need to encourage customer loyalty by providing excellent customer service. Attaining customer service that provides a competitive edge is a direct result of successfully aligning employees, systems and customers. It is imperative that all employees understand the importance of their role in supporting and sustaining cus...
School: Bellevue Community College
[All Courses] Training Center(s)/Venue(s): Bellevue, Washington, United States
Tel.: (425) 564-1000Office Procedures and Customer Service
Course Format: Classroom
Covers typical office procedures and customer service skills. Includes filing, forms, faxing, copying, e-mail and telephone protocol, ten-key, and money handling. Emphasis is on developing quality customer service skills through discussion and role playing. Structured to accommodate special needs learners.
Customer Relations Management
Course Format: Classroom
Course designed for students who have familiarity with Internet concepts, basic web site implementation, and general understanding of E-Commerce. Focuses on the goals of CRM including customer profiling, buyer motivation, purchasing roles, E-service concepts, customer communications, call center operations, customer databases, knowledge base applications, and secure financial transaction techno...
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