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Customer training courses and schools
Customer Service and Care

School: TONEX, Inc.
[All Courses]

Customer Retention and Churn Reduction
Course Format: On-site

 

Customer Care
Course Format: On-site
Customer care or customer service? Customer identification: sampling strategies and identification of potential, latent and former customers Strategies for customer satisfaction measurement on the Web Customer satisfaction measurement systems Linking customer satisfaction measurement with bottom-line results Effective use of customer satisfaction information Customer Service Excellence ...
 

Customer Care & Call Center Boot Camp
Course Format: Classroom
Boot Camp graduates understand: �Definitions and objectives of customer care �How to deliver better, faster service and increase customer satisfaction �Customer care processes and customer expectations �New customer care tools and procedures �How to turn complaints into opportunities �How to create a mission statement, service level agreements (SLAs), and standard operating pro...
 

CRM
Course Format: On-site
Creating Customer Loyalty The benefits of excellent service Focusing on customer service success Managing customer expectations Why customer satisfaction is based on perceptions Integration of marketing, sales, service and business intelligence Sales Force Automation Responses to campaigns Shipping and fulfillment dates Sales and purchase data Account information Web registration d...
 

School: Personal Peak Performance Unlimited
[All Courses]

YOU CAN’T AFFORD THE LUXURY OF A DISSATISFIED CUSTOMER Workshop
Course Format: On-site
In today’s competitive environment, providing superior customer service is not an option, it’s a necessity. You can play a critical role in helping your organization achieve an outstanding service-oriented climate. This session will focus on techniques you can use to achieve a higher level of customer service including how to adopt a customer focused attitude, how to identify and exceed custo...
 

School: Strativity Group, Inc.
[All Courses]

Customer Experience Management Certification
Course Format: Classroom
Seeking new and innovative ways to differentiate your products and services from your competition? Learn how to implement Customer Experience Management (CEM) strategies within your organization to help build lasting relationships with your customers and strategically transform your customer experiences to maximize revenue and profit.
 

School: Richardson
[All Courses]

Customer Service
Course Format: Online
Exceptional Customer Care curriculum provides Customer Service Representatives with the skills and strategies to increase the quality of the customer experience and build customer loyalty, and ensure that Customer Service becomes a differentiator that leads to increased business. Exceptional Customer Care - Face-to-Face - Phone Call Center Service to Sales Customer Care �Email C...
 

School: University of Scranton Center for Professional Training and Development
[All Courses]

Professional Telephone Courtesy and Customer Service Workshop
Course Format: Classroom
Participants will identify and demonstrate the skills necessary to achieve excellence as a customer service representative. We will define customer service, great customer services strategies, active listening techniques and an action plan for good service.
 

Customer Service Workshop
Course Format: Classroom
Old World Service Participants will be educated on the fundamentals of good customer service in an era of technology: email, internet, and online business etiquette. The right agent is personable, knowledgeable, and has high-level communication skills in all media.
 

School: Professional Development Center
[All Courses]

Employee Customer Relations
Course Format: Classroom
All courses are hands-on, taught by industry-expert instructors, and use your real work as practice projects.
 

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