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Customer training courses and schools
Customer Service and Care

School: Professional Development Center
[All Courses]

Customer Relationship Management Workshop
Course Format: Classroom
A program for all members of the organization including: Manufacturing Engineering Quality Sales administration Customer service The 10-week, 4-hours per class course will include techniques for better internal and external customer communication. Each participant will learn and practice techniques for: Improved communication skills Active listening skills Maintaining y...
 

Customer Service
Course Format: Classroom
All courses are hands-on, taught by industry-expert instructors, and use your real work as practice projects.
 

School: Portland State University
[All Courses]

Understand your customer behavior and business effectiveness Workshop
Course Format: Classroom
Learn how implementing a measurement strategy to track user behavior will improve your company goals and success rates. During this two-Friday workshop, individuals will analyze critical Web site business objectives and m p those objectives to user scenarios to gauge Web site effectiveness. Both measurement tools and classic usability-analysis techniques will be used in this process. Participan...
 

School: Center for Integrated Manufacturing Studies at RIT
[All Courses]

Customer Relationship Building and Management
Course Format: Classroom
Training at CIMS answers today’s most pressing business and technology questions, increases employee confidence, and teaches organizations new skills necessary to survive. Each program is customized to directly benefit a specific business, but pricing is competitive with public seminars. CIMS’ team of instructors is comprised of both in-house staff and RIT faculty members-expert t...
 

Customer Service
Course Format: Classroom
Training at CIMS answers today’s most pressing business and technology questions, increases employee confidence, and teaches organizations new skills necessary to survive. Each program is customized to directly benefit a specific business, but pricing is competitive with public seminars. CIMS’ team of instructors is comprised of both in-house staff and RIT faculty members-expert t...
 

School: System Technology Institute
[All Courses]

Exceptional Customer Service Workshop
Course Format: On-site
At the end of this workshop you’ll be able to: Identify what service means to the customer Build stronger relationships with others Deal with customer’s concerns/problems Include customers in your business�growth Go beyond ‘good�to ‘great� Attract new customers or clients Make working with you a win/win situation Prerequisites For all managers or business owners who want t...
 

School: PARSEC Group
[All Courses]

CVPI - Cisco Customer Voice Portal Implementation (Certificate)
Course Format: Classroom
Cisco Unified Voice Portal Implementation (CVPI) 4.0 is a hands-on, instructor-led course that covers the tasks necessary for the operation, administration, maintenance and provisioning (Ops Console) of Unified CVP as it is installed in a comprehensive Intelligent Contact manager Enterprise (ICME) environment. Lab exercises address the configuration of all CVP 4.0 product components as well as ...
 

School: North Carolina State University
[All Courses]

Marketing, Sales, and Customer Service Management (Certificate)
Course Format: Online
Explore how successful marketing and branding guides a company’s business strategy and how it influences, discovers, and creates a demand for fitness services and products. You will examine elements of the marketing mix as they pertain to the fitness enterprise, including sales and service management strategies, customer relationship management methods, and sales techniques in fitness.
 

School: SkillSoft
[All Courses]

The Customer Support Specialist (Certificate)
Course Format: E-learning
It costs a business much more to acquire a new customer than it does to retain an existing one. So it makes sense that a business must do everything it can to support and satisfy existing customers. Handling complaints effectively and efficiently can result in increased customer loyalty. Today’s Customer Support Specialists (CSS) and support centers have a vital role to play in ensuring cu...
 

Support Center Services (Certificate)
Course Format: E-learning
This course is intended to instruct the learner in the Help Desk Institute’s (HDI) basic levels of service commitments and attitude. Best practices, personal accountability, enhancing the image of the organization, and the work environment are covered. Target Audience Individuals interested in the Help Desk Institute’s (HDI) Customer Support Specialist (CSS) certification E...
 

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