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Customer training courses and schools
Customer Service and Care

School: SkillSoft
[All Courses]

Establishing Team and Customer Relationships (Certificate)
Course Format: E-learning
This course will familiarize the learner with the underlying benefits and skills needed to establish team and customer relationships. Teamwork is a critical component of a Support Center. This course looks at the individual responsibilities of each team member, as well as the team as a whole. It also addresses the role of strong leadership in building and maintaining successful teams. In a Cust...
 

Interacting with the Customer (Certificate)
Course Format: E-learning
Failing to realize the importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to overc...
 

Effective Communication Skills (Certificate)
Course Format: E-learning
Effective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate, the Customer Support Specialist (CSS) must understand how to adapt to these different styles and emotions before the customer’s problems can be de...
 

Managing Conflict, Stress, and Time (Certificate)
Course Format: E-learning
Each customer wants her problem to be the most important problem to the Customer Support Specialist (CSS). For the CSS, adapting to each customer’s communication style, understanding each customer’s emotional response, and solving each customer’s problem can be an enormously stressful and time-consuming process. This course is intended to show the proper methods needed to resol...
 

Customer Service Procedures (Certificate)
Course Format: E-learning
Failing to realize the importance of customer service and effective complaints handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to prov...
 

Managing the Quality of the Customer Support Service Center (Certificate)
Course Format: E-learning
Customers who experience problems with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and procedures can be established to recognize and prevent future incidents. This course examines the processes involved in incident manag...
 

Six Sigma and Critical Customer Requirements (Certificate)
Course Format: E-learning
Mark Twain once said, "Everybody talks about the weather but nobody does anything about it." Unlike the weather, serving customer needs is something companies actually can do something about. Quality Function Deployment (QFD) is a systematic process for motivating a business to focus on its customers. In a Six Sigma® environment, such a focus is central to success. In this course, yo...
 

School: Tutorials.com
[All Courses]

Customer Service Success
Course Format: Online
In this course, you will learn methods of dealing with customers, both on the phone and in person. You will learn how to treat the customers as if they are always right, and implement the step by step process of solving problems for your customers.
 

Calming Upset Customers
Course Format: Online
In this tutorial, you will learn calming ways to interact with upset customers by telephone, mail and in person.
 

Breakthrough Customer Service
Course Format: Online
Breakthrough Customer Service provides instruction on customer service through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. Breakthrough Customer Service is an indispensable learning and reference tool for people working in any customer service capacity. The informal presentation format lets the student work through the course...
 

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