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Customer Care training courses and schools

School: JER Online
[All Courses]

Commitment to World-Class Customer Care
Course Format: Online
Customer loyalty is the crowning achievement in any business. Customer loyalty is absolute leverage on profitability and growth. It means that your success is cumulative from year to year. In today`s business environment, a satisfied customer is no longer enough. We have all entered a new age wherein we must positively astonish our customers by anticipating their needs. To be Customer Need Driv...
 

School: California State University Fullerton
[All Courses]

Customer Satisfaction and Focus
Course Format: Classroom
To compete in today’s challenging business environment, organizations need to encourage customer loyalty by providing excellent customer service. Attaining customer service that provides a competitive edge is a direct result of successfully aligning employees, systems and customers. It is imperative that all employees understand the importance of their role in supporting and sustaining cus...
 

School: TONEX, Inc.
[All Courses]

Customer Care
Course Format: On-site
Customer care or customer service? Customer identification: sampling strategies and identification of potential, latent and former customers Strategies for customer satisfaction measurement on the Web Customer satisfaction measurement systems Linking customer satisfaction measurement with bottom-line results Effective use of customer satisfaction information Customer Service Excellence ...
 

Customer Care & Call Center Boot Camp
Course Format: Classroom
Boot Camp graduates understand: �Definitions and objectives of customer care �How to deliver better, faster service and increase customer satisfaction �Customer care processes and customer expectations �New customer care tools and procedures �How to turn complaints into opportunities �How to create a mission statement, service level agreements (SLAs), and standard operating pro...
 

School: Richardson
[All Courses]

Customer Service
Course Format: Online
Exceptional Customer Care curriculum provides Customer Service Representatives with the skills and strategies to increase the quality of the customer experience and build customer loyalty, and ensure that Customer Service becomes a differentiator that leads to increased business. Exceptional Customer Care - Face-to-Face - Phone Call Center Service to Sales Customer Care �Email C...
 

School: The Resource Center for Customer Service Professionals LLC
[All Courses]

Customer Care and Call Handling Skills
Course Format: Classroom
This training course is designed to give call center and help desk professionals the core skills, competencies, confidence and practice to build customer relationships, create a positive business image, recognize customers’ demands, and adapt strategies to meet those needs through use of world-class customer care and call handling techniques. Participants will learn to: Use custome...
 

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