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Customer Service training courses and schools
Customer Service Skills and Management

School: California State University Fullerton
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Customer Service Excellence
Course Format: Classroom
Learn how to develop a customer service strategy, provide the necessary leadership to foster a service-oriented culture, and measure customer service before and after the sale. You will also focus on how to establish supportive personnel policies, and design for top quality as perceived by the customer.
 

Customer Service and the Claims Examiner
Course Format: Online
This is a comprehensive introduction to customer service in an insurance environment. Learn the skills required to deliver exceptional customer service in claims processing through effective oral and written communications and the art of negotiating. Gain an understanding of customer perceptions and expectations, and learn project and time management techniques to facilitate customer satisfacti...
 

Customer Satisfaction and Focus
Course Format: Classroom
To compete in today’s challenging business environment, organizations need to encourage customer loyalty by providing excellent customer service. Attaining customer service that provides a competitive edge is a direct result of successfully aligning employees, systems and customers. It is imperative that all employees understand the importance of their role in supporting and sustaining cus...
 

School: Bellevue Community College
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Office Procedures and Customer Service
Course Format: Classroom
Covers typical office procedures and customer service skills. Includes filing, forms, faxing, copying, e-mail and telephone protocol, ten-key, and money handling. Emphasis is on developing quality customer service skills through discussion and role playing. Structured to accommodate special needs learners.
 

School: AchieveGlobal
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Selling Through Stellar Service Workshop
Course Format: On-site
This workshop provides your employees with a proven needs satisfaction selling process. The training uses language and context appropriate for those who often feel that they’re not really salespeople. The skills help organizations to both save money by solving problems better and faster, and to make money through cross-selling and up-selling. Incremental—skills, knowledge and attitudes tha...
 

Creating Stellar Customer Relations Workshop
Course Format: On-site
This workshop provides skills for developing the service mindset and behaviors that create customer loyalty, even after service failures. Foundational �core skills, knowledge and attitudes every individual should have. Audience: All employees Length: 2-day workshop or available as individual modules
 

Coaching for Stellar Service Workshop
Course Format: On-site
Develop empowerment, feedback, and performance recognition skills in the context of foundational service concepts from a service coach’s perspective. Supportive â€?skills, knowledge, and attitudes that help coaches develop the desired behaviors in individuals. Audience: Service coaches Length: 2-day workshop or available as individual modules
 

Leading for Stellar Service Workshop
Course Format: On-site
This workshop is an organizational program designed for senior managers. It helps them translate strategy into actual plans, tools, and standards. It also includes foundational service concepts from a senior manager’s perspective. Organizational â€?skills, knowledge, and attitudes that help leaders direct the human, financial, and other resources of an organization toward successful deliver...
 

School: TrainersDirect
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Strategies for Exceptional Customer Service Workshop
Course Format: On-site
Module 1 �Understanding the Customer As a result of this training module, participants will be better able to: Identify customers and what they value. Describe the most difficult customer ever encountered and provide a theory as to why the customer behaved as s/he did. Explain why the customer is the job, rather than an interruption of it. Describe the four basic customer needs, kn...
 

School: TONEX, Inc.
[All Courses]

CRM
Course Format: On-site
Creating Customer Loyalty The benefits of excellent service Focusing on customer service success Managing customer expectations Why customer satisfaction is based on perceptions Integration of marketing, sales, service and business intelligence Sales Force Automation Responses to campaigns Shipping and fulfillment dates Sales and purchase data Account information Web registration d...
 

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