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Find Customer Service Training Courses and Workshops in Cities of United States: Austin - Baltimore - Boston - Charlotte - Chicago - Cleveland - Columbus - Dallas - Denver - Detroit - El Paso - Fort Worth - Houston - Indianapolis - Las Vegas - Los Angeles - Milwaukee - New Orleans - New York - Oklahoma City - Philadelphia - Phoenix - Portland - San Antonio - San Diego - San Francisco - San Jose - Seattle - Tucson - Washington
Customer Service training courses and schools
Customer Service Skills and ManagementTotal 147 training course(s) at schools in United States.
Training Center(s)/Venue(s): Alpharetta, Georgia, United States
Tel.: 1-800-908-7246Customer Service Communications
Course Format: Online
In this course, you will discover the tools and techniques for providing service face-to-face, over the telephone, and via the Internet.
Objectives:
This course covers the importance of effective face-to-face, telephone, and Internet communication.
Hardware and Software Required:
Browser Netscape Communicator 4.0
Browser AOL 4.0
Operating System MacOS 8.5
Browser Microsoft Interne...
Training Center(s)/Venue(s): Columbus, Ohio, United States
Tel.: 1-800-223-3732Customer Service
Course Format: Online
This series is designed to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution. The series also provides an overview of creating a customer service department that useful tools for providing excellent customer service.
Audience:
This se...
School: Beacon Training Services
[All Courses] Training Center(s)/Venue(s): Addison, Austin, Dallas, Fort Worth, Irving, Plano, Richardson, Texas, United States
Tel.: 972-404-0069Customer Service Skills for Technical Professionals
Course Format: Classroom
Defining Excellent Technical Support
The first step to excellent technical support and successful interaction with other groups within your organization is to understand exactly what "service" is. The use of service skills must start internally and then, of course, extend to the customer. Customers sometimes develop a negative perception regarding the service provided if inte...
School: MILWAUKEE CAREER COLLEGE
[All Courses] Training Center(s)/Venue(s): Milwaukee, Wisconsin, United States
Tel.: 1.800.754.1009Communications / Customer Service
Course Format: E-learning
This program covers and includes the organizational communication skills needed to successfully perform in an organization as a fellow employee team member, as well as, a representative of a business serving customers. These skills include Stress Management Fundamentals for Employees, Managing Information, Organizational Skills, Listening Skills in Identifying Key Messages, Effective Communicat...
Call Center/Customer Service (Diploma)
Course Format: Classroom
A call center is a central place where customer and other telephone calls are handled by an organization. A call center has the ability to handle large volumes of calls at the same time. Typical call center employment opportunities include mail order catalog processing, telemarketing, customer service, help desks, etc. Call center personnel may be employed by any large organization that uses th...
School: Lewis College of Business
[All Courses] Training Center(s)/Venue(s): Detroit, Michigan, United States
Tel.: 313-862-6300Customer Service
Course Format: Classroom
This course introduces the student to the fundamentals of effective communication and its role in service industries. Students will learn the basics of the communication process, diversity, interpersonal communication, organizational communication and delivering effective presentations.
School: Burnett Training Center
[All Courses] Training Center(s)/Venue(s): Houston, Texas, United States
Tel.: 713-785-6186Customer Service Workshop
Course Format: Classroom
This is an interactive workshop , based on extensive research delivering best business practices which can be implemented in any industry. There is a strong emphasis on telephone communication which can greatly benefit customer service and other support staff.
Morning Class: 8:30 a.m. to 12:00 p.m.
Introductions
Developing a World Class Service Mentality
Who are your customers? (class...
School: Rogue Community College
[All Courses] Training Center(s)/Venue(s): Grants Pass, Medford, White City, Oregon, United States
Tel.: (800) 411-6508Retail Sales and Customer Service
Course Format: Classroom
Prepares individuals for continuing employment in retail sales. Topics covered include communication in the workplace, worker ethics, handling money, merchandising, safety, and security and loss prevention. Prerequisite: Employment or interest in becoming employed in a retail sales field.
Customer Service
Course Format: Classroom
Assists participants in identifying internal and external customers and how to deal with them effectively to improve productivity, relations, and the bottom line through the basic rules involved in good customer service. Prerequisites: Employed by a company or business that deals with the public and relies on good customer service to enhance the bottom line.
Telecommunications/Call Center Customer Service Representative
Course Format: Classroom
Provides the necessary skills for entry-level technical support/customer service representatives. Covers general communication skills, phone skills, customer relations skills, sales skills, advanced phone/customer relations skills, and skills that are transferable to other customer service jobs. Also provides basic key-boarding and computer training.
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