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Customer Service training courses and schools
Customer Service Skills and Management

School: Long Beach City College
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Customer Service
Course Format: Classroom

 

School: Scottsdale Community College
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Customer Service Skills and Strategies
Course Format: Online
Explores strategies to help improve job performance and develop a service-oriented philosophy. Uses practical training concepts and techniques to demonstrate how superior customer service can lead to competitive advantage and profitability in business. Focuses on both internal and external customers, interactions among people, processes, and systems within the organization and how to integrate ...
 

School: Mobile Technical Institute
[All Courses]

Customer Service Basics: Internal Customer Service Workshop
Course Format: Classroom
Topics covered include: Internal Customers Role of Internal Customer Service in Overall Service Excellence Effects of Internal Customer Service Morale Retention External Customer Service Profitability Recognition of co-workers as customers Management Perspective Service Opportunities Expectations and Needs Excellence in Internal Customer Service Benefits f...
 

School: North Star Computing, Inc.
[All Courses]

Customer Service
Course Format: Classroom
Customer service, telephone skills, and staying organized are critical components of a successful business. Learn to interact with the public in person and over the telephone. Discover skills for dealing with angry customers and tactics for keeping your composure in stressful situations. We’ll show you how to improve your telephone etiquette; placing customers on hold, transferring callers, ...
 

School: Monroe Community College
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Call Center Customer Service Certificate
Course Format: Classroom
This program is designed to create a well rounded and prepared call center customer service representative (CSR) who not only possesses the requisite skills to acquire an entry level position, but can also advance into more responsible positions in the call center and organization as a whole. The graduate of this program has the computer, keyboarding, business, writing, and general analytical s...
 

School: Mesa Community College
[All Courses]

Quality Customer Service
Course Format: Classroom
This program is designed to provide students with training to meet the requirements for employment in non-sales areas. Courses will be offered in Customer Service, Teamwork, Communication skills (both written and oral) and Professional Development. Students must receive a grade of "C" or better in all required courses. Required Courses (13 credits) TQM101 Quality Customer ...
 

School: Durham Technical Community College
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Customer Service: Rave Reviews
Course Format: Classroom
When a customer is dissatisfied, is it a problem or an opportunity? A lot depends on how the complaint and the customer are treated. This course is a study of quality issues relating to customer satisfaction and long-term customer support. Learn about quality through the eyes of the customer in this interactive course. Learn to clarify customer expectations and resolve customer dissatisfaction....
 

Customer Service
Course Format: Online
Keeping Customers for Life, based on the best-selling AMACOM book of the same name, will set you on the path to 100% customer satisfaction and become your "bible" for achieving service excellence. Learn how to: Seize Customer Service Opportunities (CSO) Resolve complaints and solving customer problems. Apply the "I.D.E.A." Process (Identify, Diagnose, Explore, ...
 

School: The Employers Association - Charlotte
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Excellent Customer Service
Course Format: Classroom
Foundation For Customer Service Defusing Skills What is customer service? Recent change in the marketplace What are customers demanding more of? Less of Seven sins of service Identify external and internal customers Positive Memorable Customer Experiences Core Service and Customer Service Four things customers want Accommodate and lead to business Reflective listening S...
 

School: Henry Ford Community College
[All Courses]

Customer Service
Course Format: Classroom
This certificate program was developed in consultation with businesses such as Blue Cross Blue Shield, Ford Motor Company, DTE Energy, and Oakwood Hospital and Medical Center to prepare students for a career in customer service. The program emphasizes the development of communication and basic computer skills and includes training to work as a customer service representative in a business...
 

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