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Customer Service training courses and schools
Customer Service Skills and Management

School: The Resource Center for Customer Service Professionals LLC
[All Courses]

Networking Fundamentals
Course Format: Classroom
The objective of this hands-on training course is to ensure that attendees gain those real-world, practical skills since a strong foundation of basic networking concepts is fundamental to a successful career in information technology. In this broad-based seminar, participants will go through the basics of data networking, practicing with leading-edge technologies from Cisco, Juniper, ADTRAN, HP...
 

Voice Over IP (VoIP) and IP Telephony
Course Format: Classroom
This telecommunications training course is designed for telecom managers, voice administrators, Internet administrators, intranet managers and administrators, network designers, carrier, ISP and vendor personnel. By participating in this training seminar, you will: Explore the enabling technologies, standards, and applications for IP Telephony and voice-over-packet networks. Understan...
 

Voice over IP
Course Format: Classroom
Gain essential data networking and Voice over IP (VoIP) knowledge in a single five day telecommunications class. In this training course, you will learn how VoIP works, why VoIP works, and how to use VoIP. On the first day of training, you will configure an IP network using Cisco routers and switches, learning IP fundamentals in order to make VoIP easier to understand. The remaining four days o...
 

Telecom: Voice and Data
Course Format: Classroom
This recently updated training course discusses many technical concepts involved in both voice and data networking. It is designed for individuals new to the telecommunications industry, new to a position, or in non-technical positions who wish to develop a basic understanding of the "how and why" of voice and data communications systems, networks and terminology; those who need to un...
 

Telecommunications Fundamentals
Course Format: Classroom
This comprehensive training course provides information on the structure, architecture, components, standards, and design of modern voice/telephony networks. You will learn how to evaluate existing technology options to determine which will best meet your organization’s data and telephony requirements, from mature digital transport/access services to emerging voice and data services using ...
 

Knowledge Management
Course Format: Classroom
This training course provides support center supervisors, managers, and directors with a set of practical methods for gathering, storing and maintaining, and successfully re-using information. In today’s fast-paced support industry, it is critical to know how to leverage your organization’s information through proper management. The Knowledge Management Foundations training course...
 

Customer Relationship Management (CRM)
Course Format: Classroom
This training course is ideal for understanding customer relationship management strategy, whether you are brand new to the concept and just looking to learn enough to intelligently discuss CRM. Executive and managers implementing a customer relationship management program will also benefit from it. After attending this information-packed one-day seminar, you will gain knowledge and understand...
 

Communication and Negotiation Skills
Course Format: Classroom
This business skills training course focuses on interpersonal communication skills and the art of negotiation. Through a study of verbal and nonverbal techniques, attendees will learn how to communicate effectively. You’ll Learn why sometimes what you say is misinterpreted and how to ensure that future communications will be correctly understood. You’ll also Learn how to engage effect...
 

HELP DESK PROFESSIONAL CERTIFICATION
Course Format: Classroom
Help desk professionals who provide front line support represent the entire organization. That means it’s essential that every support analyst at your help desk offers the highest quality customer care to every caller. This training and certification seminar gives help desk professionals advanced skills for providing excellent support and customer care, as well as an established and hi...
 

Customer Care and Call Handling Skills
Course Format: Classroom
This training course is designed to give call center and help desk professionals the core skills, competencies, confidence and practice to build customer relationships, create a positive business image, recognize customers’ demands, and adapt strategies to meet those needs through use of world-class customer care and call handling techniques. Participants will learn to: Use custome...
 

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