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Customer Service training courses and schools
Customer Service Skills and Management

School: The Resource Center for Customer Service Professionals LLC
[All Courses]

Survey Design and Data Analysis Workshop
Course Format: Classroom
This survey design training course will prove invaluable for anyone responsible for a survey research program, whether the focus is customer satisfaction, employee satisfaction, customer product needs, or any other area where survey research is appropriate. The seminar provides its students the background, knowledge, tools, and critical thinking skills to build and conduct a successful survey p...
 

Customer Satisfaction and Loyalty
Course Format: Classroom
In this detailed 2-day training course, you will learn about each facet of the customer satisfaction measurement process, from determining objectives and cost justification through design, execution, and application of the results to your organization’s customer relationship management operations. You will also have the opportunity to begin work on a real customer satisfaction survey on th...
 

ITIL Practitioner Certification
Course Format: Classroom
This EXIN-accredited training course replaces the independent Change and Configuration Management Practitioner Courses. In five days you will learn how to implement, manage and optimize the CRC processes in an organization through interactive classroom training. This five day ITIL training seminar focuses on the implementation and management of the processes and functions involved in achiev...
 

ITIL Service Manager Certification
Course Format: Classroom
This EXIN accredited ITIL masters training course is the highest achievement in ITIL training and certification. The path to earning an ITIL Service Manager certification is an intense 10-12 day in-course learning experience with expected interim self study. The training is delivered as 40% theory and 60% practical application through case studies. Participants are also evaluated during the tra...
 

ITIL Foundation Certification
Course Format: Classroom
This EXIN accredited training course introduces the key concepts of each IT Infrastructure Library (ITIL) function and process for service delivery and service support. In today’s competitive business environment, IT innovations have changed the way many companies do business. In fact, IT services are so critical that any lapse instantly affects bottom-line performance. IT is too important...
 

Certified Telecom Management Specialist
Course Format: Classroom
The Telecom Management Specialist training seminar and certification provides a unique forum to learn best practices that will help you meet your telecommunications goals. This training course is designed to help telecom management professionals gain greater insight into the telecommunication industry, and Validate your position, skill set and credibility within your organization Provide ...
 

HELP DESK AND SUPPORT CENTER PROFESSIONAL CERTIFICATION
Course Format: Classroom
The Support Center Analyst certification and training course provides help desk professionals of all levels with strategies for effective customer care and problem resolution, as well as a knowledge of fundamental support processes and tools. In this two-day seminar, analysts will develop skills to manage the relationships between customers and their support team though in-class roleplaying ex...
 

Support Center Director Certification
Course Format: Classroom
This three-day training seminar will prepare support center directors to run their help desk organizations like a business by leveraging their knowledge, communication skills, and business & leadership skills. Directors will learn how to "do more with less" when faced with increased expectations, fewer resources and tightened budgets. Participants will learn techniques, strategies and...
 

Call Center Professional Certification
Course Format: Online
Customers not only demand the best from the products and services they purchase, they demand the best in customer service as well. The quality of customer care provided by a call center will often determine whether or not the customer will make a repeat purchase. Successful call centers know what it takes to offer exceptional customer care with every contact. The Call Center Professional Tr...
 

Telecom Invoicing, Analysis, and Cost Recovery
Course Format: Classroom
This hands-on telecommunication training course is designed to educate you in all aspects of telecom invoicing and analysis, and prepares you to efficiently manage telecom costs on an ongoing basis. The training includes three core modules: Invoices & Contracts Identification, Analysis, Correction & Recovery Optimization & Cost Control Management Each module is a building block for a ...
 

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