Austin - Baltimore - Boston - Charlotte - Chicago - Cleveland - Columbus - Dallas - Denver - Detroit - El Paso - Fort Worth - Houston - Indianapolis - Las Vegas - Los Angeles - Milwaukee - New Orleans - New York - Oklahoma City - Philadelphia - Phoenix - Portland - San Antonio - San Diego - San Francisco - San Jose - Seattle - Tucson - Washington

IPCC training courses and schools
IP Contact Centre

School: IBM IT Education Services-US
[All Courses]

IPCC Express and IP-IVR Deployment - CRDS
Course Format: Classroom
Gain hands-on experience and knowledge of tasks typically performed during contact center deployment, including the deployment of Internet Protocol Interactive Voice Response (IP IVR) and IP Integrated Contact Distribution (IP ICD) as a contact center solution. Learn about planning, installation, configuration, troubleshooting, and application creation. Audience This is an advanced cours...
 

School: Information Management Systems Inc.
[All Courses]

IPCCF: Cisco IPCC Solution Implementation
Course Format: Classroom
Prerequisites Attendance and Completion of ICMPT (ICM Product Training) Attendance and Completion of Call Manager Recommended Attendance and Completion of CRSD Course Content This course is intended for personnel who will implement, configure and support the Cisco IPCC Product but have already attended training on the ICM Product. This course is based on ICM 5.0, CallManager 3.3...
 

Cisco IPCC/ICM Deployment Methodology (CIIDM) v1.0
Course Format: Classroom
Prerequisites IP Contact Center (IPCC), ICM Product Training (ICMPT), and ICM System Administrator (ICMSA) courses Project Management Concepts and Methodology Course Content The Cisco IPCC/ICM Deployment Methodology course teaches Cisco deployment methodology for the planning, design, and implementation phases of Cisco IPCC Enterprise Edition 5.0 and Cisco ICM Enterprise Edition 5.0...
 

Advanced Services’ Cisco CTI Programming for Cisco ICM and Cisco IPCC (CTIPI) v1.0
Course Format: Classroom
Prerequisites Familiarity with Telephony Working knowledge of Call Center operations Working knowledge of ICM or IPCC Working knowledge of Visual Basic, Visual C++ or Java Course Content This course provides computer programmers with the knowledge and experience to create custom screen-pop and softphone applications for use with Cisco? Intelligent Contact Management (ICM) and Ci...
 

School: Skyline Advanced Technology Services
[All Courses]

Cisco IP Contact Center Product Training
Course Format: Classroom
The Cisco IP Contact Center Product Training v5.0 is based on the latest software including: Call Manager version 3.3(3), IP IVR version 3.1, and ICM v5.0 SR2. All labs have been rewritten and tested. New call flows have been created and are used as the basis to help students understand how to configure IP Contact Center and understand how it operates. The new course also includes coverage of C...
 

Advanced Services’ Cisco IPCC Advanced Scripting
Course Format: Classroom
Call center customers use Cisco® Enterprise IP Contact Center/Intelligent Contact Management (IPCC/ICM) to efficiently route call center contacts to the agent with the most appropriate skill set to assist the customer. Cisco ICM scripting provides the tools needed to translate an organization¡¯s business rules for customer contacts into call-routing logic. In the Cisco IPCC Advanced Scri...
 

Advanced Services’ Cisco IPCC Advanced Reporting
Course Format: Classroom
The Cisco® IPCC Advanced Reporting class curriculum addresses technical aspects of reporting in the Cisco Intelligent Contact Management (ICM) IP Call Center (IPCC) reporting environment. Although focused on IPCC implementation, participants with traditional installations also benefit from the course. To lay the groundwork necessary for advanced reporting concepts, the course provides a det...
 

Advanced Services’ Cisco CTI Programming for Cisco ICM and Cisco IPCC
Course Format: Classroom
This course provides computer programmers with the knowledge and experience to create custom screen-pop and softphone applications for use with Cisco® Intelligent Contact Management (ICM) and Cisco IP Contact Center (IPCC) software. Students will learn the Cisco ICM computer telephony integration (CTI) architecture and the various CTI interfaces available to developers. This course is a com...
 

IPCC Express & IP IVR Deployment
Course Format: Classroom
Cisco Customer Response Solutions (CRS) Deployment is an instructor-led course presented by training partners to Systems Engineers, Cisco AVVID Partners, and customers who will be charged with deploying the Customer Response Solutions (CRS) product. This course provides the student with hands-on experience and knowledge of tasks typically performed during Contact Center deployment. This include...
 

Cisco IPCC/ICM Deployment Methodology
Course Format: Classroom
The Cisco IPCC/ICM Deployment Methodology course teaches Cisco deployment methodology for the planning, design, and implementation phases of Cisco IPCC Enterprise Edition 5.0 and Cisco ICM Enterprise Edition 5.0 contact centers. Classroom presentation and group exercises illustrate the use of Cisco best practices in the successful deployment of a Cisco IPCC/ICM solution. Students learn the depl...
 

Page(s):- 1 2 3 [ Popular Topics ]