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Find IPCC Training Courses and Workshops in Cities of United States: Austin - Baltimore - Boston - Charlotte - Chicago - Cleveland - Columbus - Dallas - Denver - Detroit - El Paso - Fort Worth - Houston - Indianapolis - Las Vegas - Los Angeles - Milwaukee - New Orleans - New York - Oklahoma City - Philadelphia - Phoenix - Portland - San Antonio - San Diego - San Francisco - San Jose - Seattle - Tucson - Washington
IPCC training courses and schools IP Contact Centre Total 12 training course(s) at schools in United States.
Training Center(s)/Venue(s): Herndon, Virginia, United States Tel.: 703.467.8600Cisco IPCC Advanced Scripting (Certificate) Course Format: Online Call center customers use Cisco® Enterprise IP Contact Center/Intelligent Contact Management (IPCC/ICM) to efficiently route call center contacts to the agent with the most appropriate skill set to assist the customer. Cisco® ICM scripting provides the tools needed to translate an organization s business rules for customer contacts into call-routing logic.
In the Cisco® IPCC Advanced Scriptin...
Cisco IPCC Advanced Reporting Workshop (Certificate) Course Format: Online The Cisco Systems® Customizing ICM/IPCC Reports workshop is designed to provide students with a thorough understanding of the ICM reporting environment and the technical aspects of implementing custom reports in WebView. Although the workshop focuses on the IPCC implementation, participants familiar with traditional ICM installations can also benefit from the topics covered. In order to lay the...
Cisco IPCC/ICM Deployement Methodology (Certificate) Course Format: Online Formerly Cisco® ICM and Cisc® IPCC Project Engineering course, the Cisco® IPCC/ICM Deployment Methodology course teaches Cisco® deployment methodology for the planning, design, and implementation phases of Cisco® IPCC Enterprise Edition 5.0 and Cisco® ICM Enterprise Edition 5.0 contact centers. Classroom presentation and group exercises illustrate the use of Cisco® best practices in the success...
School: Skyline Advanced Technology Services [All Courses] Training Center(s)/Venue(s): Campbell, Chicago, Reston, Fairfax, Columbia, , United States Tel.: 800-375-9546Cisco IPCC Enterprise Advanced Scripting (Certificate) Course Format: Classroom Call center customers use Cisco® IP Contact Center Enterprise/Intelligent Contact Management (IPCC/ICM) to efficiently route call center contacts to the agent with the most appropriate skill set to assist the customer. Cisco ICM scripting provides the tools needed to translate an organization’s business rules for customer contacts into call routing logic. In the Cisco IPCC Enterprise Advanc...
Cisco IPCC Advanced Reporting Course Format: Classroom The Cisco? IPCC Advanced Reporting class curriculum addresses technical aspects of reporting in the Cisco Intelligent Contact Management (ICM) IP Call Center (IPCC) reporting environment. Although focused on IPCC implementation, participants with traditional installations also benefit from the course. To lay the groundwork necessary for advanced reporting concepts, the course provides a detaile...
School: Global Knowledge - United States [All Courses] Training Center(s)/Venue(s): Arlington, Atlanta, Chicago, Dallas, Morristown, New York City, San Jose, , United States Tel.: 1-800-COURSESCisco IPCC Enterprise PPDIOO Course Format: On-site This course is a comprehensive 5-day course that emulates IPCC deployments
in the classroom and allows you to prepare for enabling the deployment of
real-world IPCC environments.
What Youll Learn
�Convert business requirements into call flow design and scripts
�Develop IPCC scripts
�Produce standard reports
�Properly document configuration and scripting implementations
�Under...
School: Fast Lane Consulting and Education Services, Inc. [All Courses] Training Center(s)/Venue(s): Atlanta, Boston, Chicago, Los Angeles, Miami, New York, Philadelphia, San Francisco, Seattle, Tampa, , United States Tel.: (919) 674-3100Cisco IPCC Express Deployment and Advanced Scripting Course Format: Classroom After completing this course the student should be able to:
Develop a technique for reviewing business rules to determine the deployment plan
Review a hardware/software order sheet based on the business rules
Deploy a CRS server with IPCC Express enhanced licensing
Deploy and administer supervisor and agent desktop solutions
Configure Cisco switches to allow for silent monitoring of agen...
Cisco IPCC Enterprise Advanced Scripting Course Format: On-site After completing this course the student should be able to:
Develop a technique for determining the business rules that dictate the delivery of calls within a call center
Convert business rules into a call-flow design based on the requirements
Develop scripts providing IVR treatment, collecting digits, performing database lookups, and facilitating screen pops at the desktop
Recognize ho...
Cisco CTI Programming for Cisco ICM and Cisco IPCC Course Format: On-site This course provides computer programmers with the knowledge and experience to create custom screen-pop and softphone applications for use with Cisco? Intelligent Contact Management (ICM) and Cisco IP Contact Center (IPCC) software. Students will learn the Cisco ICM computer telephony integration (CTI) architecture and the various CTI interfaces available to developers. This course is a combina...
Training Center(s)/Venue(s): Austin, Boston, Denver, Irvine, Los Angeles, Minneapolis, Phoenix, San Diego, San Jose, Seattle, , United States Tel.: (949) 477-2000Cisco CTI Programming for Cisco ICM and Cisco IPCC Course Format: Classroom This course provides computer programmers with the knowledge and experience to create custom screen-pop and softphone applications for use with Cisco Intelligent Contact Management (ICM) and Cisco IP Contact Center (IPCC) software. Students will learn the Cisco ICM computer telephony integration (CTI) architecture and the various CTI interfaces available to developers. This course is a combinat...
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