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IPCC training courses and schools
IP Contact Centre Total 12 training course(s) at schools in United States.
School: Advanced Network Information, Inc.
[All Courses] Training Center(s)/Venue(s): Denver, Reston, Santa Clara, Sunnyvale, , United States
Tel.: (408) 735-1500IPCC Express and IP-IVR Deployment v4.0
Course Format: Classroom
Cisco Customer Response Solutions (CRS) Deployment is an instructor-led course presented by training partners to Systems Engineers, Cisco AVVID Partners, and customers who will be charged with deploying the Customer Response Solutions (CRS) product.
Cisco IPCC Express & IP IVR Deployment (CRSD) 4.0 course provides the student with hands-on experience and knowledge of tasks typically perform...
School: Unitek Information Systems
[All Courses] Training Center(s)/Venue(s): Atlanta, Boston, Chicago, Dallas, Fremont, Seattle, , United States
Tel.: 888 - 825 - 6273Cisco IPCC Express & IP IVR Deployment (CRSD) v4.0
Course Format: On-site
After completing this course the student should be able to:
Learn about CRS products to enable a design for end users
Install and configure a CRS Engine and CRS Editor
Configure the CallManager to support CRS Applications
Develop IP-IVR and IP ICD applications, workflows
Build and troubleshoot a Contact Center application
Configure the ICD Desktop Enterprise to facilitate screen pop...
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