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ITIL training courses and schools
IT Infrastructure Library

School: Pultorak & Associates, Ltd.
[All Courses]

ITIL V3 Foundation
Course Format: Classroom
IT organizations are faced with a rapidly evolving environment coupled with a more headcount-constrained staff, where standardization on optimal systems and procedures is a critical success factor. The Information Technology Infrastructure Library (ITIL) is a set of best practices that may be used to deliver high quality IT services. ITIL’s body of knowledge represents the consensus derived fro...
 

ITIL V3 Awareness
Course Format: Classroom
IT organizations are faced with a rapidly evolving environment coupled with a more headcount-constrained staff, where standardization on optimal systems and procedures is a critical success factor. The Information Technology Infrastructure Library (ITIL) is a set of best practices that may be used to deliver high quality IT services. ITIL’s body of knowledge represent the consensus derived from...
 

School: Athena
[All Courses]

ITIL SME - IT Service Management Essentials
Course Format: Classroom

 

School: TechKnowledge Training
[All Courses]

ITIL Service Manager
Course Format: Classroom
This course leads to ITIL Service Managers certificate from EXIN. The course gets into detailed process descriptions, practical implementation and improvement issues, organizational challenges in smooth IT Service Management and Delivery in a practical and case study oriented setting. This intensive course is designed to help IT Service Managers gain a deeper and more practical understanding of...
 

ITIL Practitioner Course - Release and Control
Course Format: Classroom
This course replaces the independent Change and Configuration Management Practitioner Courses. In five days you will learn how to implement, manage and optimize the CRC processes in an organization through interactive classroom training. This module focuses on the implementation and management of the processes and functions involved in achieving control and stability within an IT infrastructure...
 

ITIL Practitioner Course - Service Desk/Incident/Problem Management
Course Format: Classroom
This course replaces the independent Service Desk/Incident Management and Problem Management Practitioner Courses. In five days you will learn how to implement, manage and optimize the SIP processes in an organization through interactive classroom training. This course focuses on the implementation and management of the processes and functions involved in managing exceptions in normal infrastru...
 

ITIL Practitioner Course - Capacity Management
Course Format: Classroom
Capacity Management is intended for those in an IT organization responsible for the activities in the Capacity Management process. The practitioner has to be able to record, guard and improve this process. The course is assignment based, with a strong emphasis on practical coursework. It is based upon the ITIL book Best Practice for Service Support. A case study is utilized throughout the cours...
 

ITIL Practitioner Course - Availability Management
Course Format: Classroom
Availability Management is intended for those in an IT organization responsible for the activities in the Availability Management process. The practitioner has to be able to record, guard and improve this process. The course is assignment based, with a strong emphasis on practical coursework. It is based upon the ITIL book Best Practice for Service Support. A case study is utilized throughout t...
 

ITIL Practitioner Course - Security Management
Course Format: Classroom
The Practitioner’s Certificate in IT Service Management Security Management is intended for those in an IT organization responsible for the activities that are part of the Security Management process. The practitioner has to be able to record, guard and improve this process. The course is assignment based, with a strong emphasis on practical coursework. It is based upon the ITIL book Best Pract...
 

ITIL Practitioner Course - Configuration Management
Course Format: Classroom
Businesses require quality IT services provided economically. To be efficient and effective all organizations need to control their IT infrastructure and services. Configuration management provides a logical model of the infrastructure or a service by identifying, controlling, maintaining and verifying the versions of configuration items in existence. The course is assignment based, with a stro...
 

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