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ITIL training courses and schools
IT Infrastructure Library

School: TechKnowledge Training
[All Courses]

ITIL Practitioner Course - Change Management
Course Format: Classroom
A Change Management system offers a means to control changes and reduce the adverse impact of change related problems. The ability to make changes without errors and/or wrong decisions is crucial to the provision of an efficient IT Service. Change Management provides a mechanism to control and manage the initiation, implementation and review of proposed changes to the operational IT Infrastruct...
 

ITIL Practitioner Course - Problem Management
Course Format: Classroom
While most IT sites have an incident handling function in place (Service Desk) most organizations today still pay ‘lip service�to the Problem Management process �fixing incidents rather than the problem. Organizations need to be guided on a systematic and disciplined approach to managing problems affecting their IT services. For the efficiency and effectiveness of their business it is importa...
 

ITIL Practitioner Course - Incident Management/Service Desk
Course Format: Classroom
This course helps you to understand how to organize an effective help desk aimed at managing customer relations and dealing with incidents. The service desk is an essential part of the communication between users and the IT organization. The course is assignment based, with a strong emphasis on practical coursework. It is based upon the ITIL book: Best Practice for Service Support. A case study...
 

ITIL Practitioner Course - Support and Restore
Course Format: Classroom
This course focuses on the implementation and management of the processes and functions involved in managing exceptions in normal infrastructure control and service delivery. These include being able to organize an effective Service Desk function, along with the related Incident and Problem Management processes. These processes are aimed at optimizing quality of service by effectively respondin...
 

ITIL Practitioner Course - Agree and Define
Course Format: Classroom
This course replaces the independent Service Level Management and Financial Management Practitioner Courses. In five days you will learn how to manage, organize and optimize the Agree and Define processes in an IT organization through interactive classroom training. This course focuses on the implementation and management of the processes involved in delivering quality service to the customer a...
 

ITIL Foundation Exam Preparation
Course Format: Classroom
This ultimate exam preparation tool offers you a content refresher tool, a practice question section with diagnostic feedback and a 1-hour simulated exam. The ITIL Foundation Exam Preparation Guide contains a summary of the ITIL concepts and processes and provides different types of questions and assessments designed to test your learning on the Foundation level certification. The questions are...
 

ITIL Foundation
Course Format: Online
This course introduces the learners to ITIL, ITSM and the key processes, which are part of the ITIL Best Practices Framework. The ITIL Foundation course uses quality instructors using real world expertise to introduce learners to key ITIL processes throughout five one-half day sessions (the final session may be dedicated to taking the ITIL Foundation certification exam). This course introduces ...
 

ITIL Foundation with ITIL Alive!
Course Format: Classroom
This course introduces the learners to ITIL, ITSM and the key processes which are part of the ITIL Best Practices Framework. This course includes a comprehensive case study to enable the learners to “Learn by Doing� Introduced as a new approach to ITIL training, the course employs a mixture of online and classroom course delivery methods that balance classroom group dynamics and knowledge shar...
 

ITIL V3: Foundation and Examination
Course Format: Classroom
This course introduces the IT Infrastructure Library® (ITIL®) and the concept of IT Service Management (ITSM). It outlines the processes required to deliver, measure, and improve IT services. This course also provides a comprehensive look at the concepts and terminology necessary for Foundation level understanding of ITIL® V3. Included in this course is the ITIL® V3 Foundation Certification exa...
 

ITIL Mobilization Workshop
Course Format: Classroom
The ITSM Mobilization Workshop is an intensive workshop facilitated by very experienced IT Service Management trainers/consultants. In five days, as part of the core Implementation team and IT leadership, you will build a business case and an action plan for the adoption of ITIL as a service management model. Over a period of five days, you will be one of up to sixteen key IT professionals to l...
 

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