Austin - Baltimore - Boston - Charlotte - Chicago - Cleveland - Columbus - Dallas - Denver - Detroit - El Paso - Fort Worth - Houston - Indianapolis - Las Vegas - Los Angeles - Milwaukee - New Orleans - New York - Oklahoma City - Philadelphia - Phoenix - Portland - San Antonio - San Diego - San Francisco - San Jose - Seattle - Tucson - Washington

ITIL training courses and schools
IT Infrastructure Library

School: Global Knowledge - United States
[All Courses]

ITIL Service Lifecycle: Continual Service Improvement (Certificate)
Course Format: On-site
Learn the best practices for ITIL Continual Service Improvement. In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the Continual Service Improvement (CSI) phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the CSI stage, not the detail of each of the supporting process...
 

ITIL v3: Managing Across the Lifecycle (Certificate)
Course Format: On-site
Learn the best practices for ITIL Managing Across the Lifecycle. This is the final module of the Service Lifecycle and/or Service Capability Intermediate courses that lead to the ITIL Expert in IT Service Management recognition. In this course, you’ll be immersed in the contents of the ITIL V3 publications. You’ll focus on business, management, and supervisory objectives, purposes, p...
 

ITIL v3 Foundation (Certificate)
Course Format: On-site
Learn the best practices for ITIL Managing Across the Lifecycle. This is the final module of the Service Lifecycle and/or Service Capability Intermediate courses that lead to the ITIL Expert in IT Service Management recognition. In this course, you’ll be immersed in the contents of the ITIL V3 publications. You’ll focus on business, management, and supervisory objectives, purposes, p...
 

ITIL v3 Awareness (Certificate)
Course Format: On-site
Learn about the best practices of ITIL v3. In this course, explore IT Service Management and its contribution to demonstrable IT service value, and get an introduction to the IT Service Management process objectives, activities, relationships, benefits, and critical success factors. You’ll have web access to this course for 90 days. What You’ll Learn â€?ITIL Concepts â€?Ser...
 

ITIL Service Capability (Certificate)
Course Format: On-site
Learn the best practices for ITIL Operational Support and Analysis. This course immerses you in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Operational Support and Analysis of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes ...
 

ITIL for Executives (Certificate)
Course Format: On-site
Learn the high-level details of ITIL. In this entertaining and valuable course designed specifically for IT and business executives, you will discover how ITIL can help align business with IT, control costs, improve IT service quality, balance resource allocations, and make IT a more enjoyable and stable place to work. Learn from experienced instructors who have led implementations and have th...
 

Measure and Justify IT Services (Certificate)
Course Format: On-site
Improve your IT service strategy and select and justify the projects that are business aligned. Learn how to avoid IT project failure by measuring and justifying the right projects for your IT service strategy. In this course, you will learn to measure IT service performance so you can identify and create IT service improvement plans. Learn how to determine customer expectations and needs, ...
 

Define and Value IT Services (Certificate)
Course Format: On-site
Get started with service portfolio management by defining and valuing your IT service portfolio. IT organizations struggle with business-IT alignment and business service management. Challenges are that IT organizations often cannot accurately define what they do, and IT may not understand the priority of IT projects to the business. By defining your IT services, you will start to build your s...
 

Build a Service Catalog (Certificate)
Course Format: On-site
Learn how to create an IT Services Catalog based on ITIL good-practice guidance. A Service Catalog describes the services an IT organization provides to the business and how those services are obtained and supported. The backbone of ITIL v3, the Service Catalog is critical to controlling costs, improving quality, and setting and meeting customer expectations, and it’s challenging to creat...
 

Help Desk Institute Bundle (Certificate)
Course Format: On-site
It costs a business much more to acquire a new customer than it does to retain an existing one, so it makes sense that a business must do everything it can to support and satisfy existing customers. Handling complaints effectively and efficiently can result in increased customer loyalty. Today’s Customer Support Specialists (CSS) and support centers have a vital role to play in ensuring cu...
 

Page(s):- 1 2 3 4 5 6 7 8 9 10 11 12 13 ... [ Popular Topics ] [ Schools Only ]