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ITIL training courses and schools
IT Infrastructure Library

School: Global Knowledge - United States
[All Courses]

COBIT Awareness (Certificate)
Course Format: On-site
Get an introduction to COBIT best practices. In this course, you will learn about IT governance issues affecting organizations globally, and you will examine the need for a proper control framework. You’ll get an introduction and high-level explanation to COBIT as the best-practice model for IT governance. You will learn about the components of the model and the relationship with other fr...
 

School: Fast Lane Consulting and Education Services, Inc.
[All Courses]

Service Lifecycle Certification v3 - Service Operation
Course Format: Classroom
This hands on program leads to a Certificate in ITIL V3 Service Lifecycle Management - Service Operation. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions and activities associated with the Service Operation domain of the ITIL® Service Lifecycle. Upon successful completion of the education an...
 

Service Lifecycle Certification v3 - Service Transition
Course Format: Classroom
This hands on program leads to a Certificate in ITIL V3 Service Lifecycle Management - Service Transition. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions and activities associated with the Service Transition domain of the ITIL® Service Lifecycle. Upon successful completion of the education ...
 

ITIL Foundation V3 (Certificate)
Course Format: Classroom
This hands-on, instructor led, ITIL version 3 Foundation Certification training program introduces you to the fundamentals of IT Service Management as described in the IT Infrastructure Library. Accredited by ISEB, this course helps you prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITIL programs. This cours...
 

School: Element K
[All Courses]

ITIL Foundation Certification v3.0
Course Format: Online
The ITIL Foundation certification course is the first in a portfolio of ITIL certification Courses. The purpose of the course is to certify that the student has achieved a fundamental level of knowledge of the IT Infrastructure Library (ITIL) terminology, structure and basic concepts, and has a comprehensive understanding of the core principles of ITIL practices for IT Service management.The at...
 

ITIL Foundation (Certificate)
Course Format: Online
The ITIL Foundation certification course is to certify that the student has achieved a fundamental level of knowledge of the IT Infrastructure Library (ITIL) terminology, structure and basic concepts, and has a comprehensive understanding of the core principles of ITIL practices for IT Service management. The attainment of ITIL Foundation Certification is required for all advanced ITIL Certific...
 

School: California State University Fullerton
[All Courses]

ITIL Foundation (Certificate)
Course Format: Classroom
Downtime is a critical business issue for any IT organization - adversely affecting the performance and availability of mission critical services. Our Certificate in Information Technology Infrastructure Library (ITIL*) Foundation emphasizes the best practices of IT Service Management, focusing on reducing downtime and improving the quality of service and customer relationships. Recent sear...
 

IT Service Management Foundation
Course Format: Classroom
This foundation course provides strong grounding in the "best practices" of Information Technology Infrastructure Library (ITIL) Version 3. You will explore the role of the service desk and the processes required to deliver information technology services efficiently and effectively. Being knowledgeable about the concepts outlined by the ITIL guidelines is critical to proper understan...
 

School: Creative Enterprise Solutions, LLC
[All Courses]

ITIL V3 Intermediate Service Capability Module: Operational Support and Analysis (OSA) Workshop
Course Format: Classroom
ITIL v3 Service Capability Module: Operational Support and Analysis (OSA). 5 Days, Irvine, CA (Orange County) 01/12/2009 - 01/16/2009.
 

ITIL V3 Intermediate Service Capability Module: Operational Support and Analysis (OSA) Workshop
Course Format: Classroom
ITIL v3 Service Capability Module: Operational Support and Analysis (OSA). 5 Days, Phoenix, AZ 01/19/2009 - 01/23/2009.
 

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